Questions tagged [clients]

The clients tag is used for questions about how to work effectively with clients, how to solve problems with clients, how to select good clients. The tag is not limited to just these categories. As long as the question is about a real problem faced with a client, use this tag.

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1 vote
3 answers
94 views

Does the client have the privilege to force the vendor on a Business Requirement Document (BRD) format?

Would like to ask: Does the client project manager have the privilege to force the vendor who is selling a SaaS system to use some specific Business Requirement Document (BRD) format and force them to ...
1 vote
5 answers
141 views

I'm a freelancer PM working with a remote client- I was hoping someone had some communication management advice

I'm PM with a reasonable amount of experience, both in person and remote. This is my first time working as a freelancer and I'm struggling a bit. My main problem is communication I think. My client ...
1 vote
2 answers
177 views

Sprint Planning for Agencies

I'm looking for some help finding resources on sprint planning specifically for agencies, namely a web design and development firm focusing primarily on web apps. So a typical project would be a ...
2 votes
6 answers
2k views

Client doesn't agree to put milestone in project scheduling

When our company has been sent project scheduling to client (which included some milestones like:Advanced Payment , Approval of Phase I, ...), Client rejected the project scheduling and said "...
1 vote
1 answer
73 views

Who pays for the development/maintenance of the components/framework?

We use components and frameworks for the development of our projects. We have third-party components/frameworks (both - closed and open source) and inherited elements on top of them. Sometimes our ...
2 votes
4 answers
614 views

project work with difficult client

My company takes in projects from a variety of clients in the region I am in. One of these clients is a firm that kind of competes with us on some things, but in other ways we cooperate. The ...
2 votes
2 answers
407 views

How to manage delays from external clients

There are many variables to measure when dealing with clients, but to me these are the most important variables that I dealt with: Clients that are internal or external: If internal, it should depend ...
0 votes
1 answer
102 views

How do you agree with a client for a deliverable version (definition of done) on a big project

My company sells an ERP software in a very specific niche. The process is turnkey and every bit of data is entered for the client before launch. Since a lot of our customers have different needs, we ...
1 vote
2 answers
90 views

Should we estimate business users' availability for an agile project?

I recently submitted my project estimations for peer review and I have been advised that we need to estimate the business users' availabilities that will be required to complete each Sprint. I was ...
4 votes
1 answer
100 views

What decision should I take regarding a team of front-end developers which delivers unstable releases

I own a front-end development team who's task is to develop a single page web application based on Angular technology stack. Product is currently in beta stage and never been public, only client ...
2 votes
2 answers
512 views

How to Handle a Funding Overrun on a Time and Materials (T&M) Contract

Here is the scenario: You are the PM of a new T&M contract that has a $800,000 budget at completion (BAC) and a price of $1,000,000 and a one-year period of performance (POP). Scope is fluid, ...
1 vote
2 answers
122 views

How to diplomatically deny client access to their server

My client has requested access to their server we have not delivered yet, due to the development of the project is still in progress. They do not have anyone on staff with technology experience. And ...
3 votes
6 answers
339 views

How to deal with client's staff that says "this will be easy"

I am an external project manager. The internal staff at a clients business have started making comments to the effect that "this requirement will be easy to deliver". Such comments are damaging our ...
5 votes
1 answer
226 views

Writing Better Milestone/Touchpoint Follow-Up Emails

I am a technical (software deployment) project manager. I regularly have clients request 15+ minute check-in calls, which I am happy to take. The calls are pre-scheduled and have no set agenda. I ...
4 votes
1 answer
83 views

Managing large lists of acronyms and terms

Our current client sent us several hundred pages of documentation about the context and goals of his company. In these documents (there are multiple files) they use a lot of acronyms and very specific ...
0 votes
3 answers
381 views

How should a Software Tester deal with missed Defects/bugs in Production?

I work as a QA/test engineer in a small software company. I was assigned on Multiple(7 different) projects by my superiors in which i do testing, requirement gathering, client updates, resolving ...
2 votes
4 answers
175 views

How to handle client's unrealistic testing results

I have an application form on a website to apply for something. It's been tested thoroughly and passes. However my client found that if you entered an emoji in one the fields that does an address ...
3 votes
4 answers
653 views

How to finance non-programming activities when clients don't want to pay for these activities?

On one hand, software development involves a lot of non-programming activities like requirements gathering (including analysis), estimating, planning, testing, tracking work, change request management,...
5 votes
3 answers
267 views

How best to conduct a Sprint Review when the Sprint had work for multiple clients?

I work for a digital agency as an agile project manager. We have recently adopted Scrum. We are looking at aligning all of our project work for multiple clients into all encompassing 2 week Sprints ...
-1 votes
7 answers
187 views

What is the best way to deal with a client that is always complaining? [closed]

A client of ours seems to always complain. We could do many things right, but as soon as something goes wrong, they complain. What is the best way of handling a client such as this?
0 votes
2 answers
112 views

How to show planned project approach to the client?

I've came to a situation where the client asks me the next two things: Give me your project plan of how you would approach this project to make sure I have a result at the end of a specific month. ...
4 votes
4 answers
432 views

How to justify integration costs to a client?

We had developed a custom solution from scratch for our client. Recently the client asked for a quotation to integrate it with a third party software. Unfortunately, we merely received a hastily ...
4 votes
2 answers
727 views

How do you convince a client that testing is a must?

It is quite hard to sell testing in these days. Clients are always looking for cost savings and it often happens that they are not aware of low quality in the output. How do you deal with that?
3 votes
1 answer
174 views

How to tell a client 'no'

For a client project, we have a client who is always looking for free add ons. The problem is that when I tell them 'no, we can do this but it will cost you' they go ultra emotional and kick up an ...
2 votes
1 answer
49 views

Improvement on awareness of ongoing/scheduled multiple projects for our client

I work for a project of my client. along with my project there are multiple projects are going on. Issue: Currently my client doesn't have much awareness of multiple projects which are going on / ...
12 votes
3 answers
297 views

How do you explain to a client that migrating an existing application's database to different one (e.g. from MySQL to MSSQL) is not a trivial task?

My client believes that he just has to copy the data over into the new database using some kind of migration tool and change the app's database configuration file. While I am sure there are some ...
2 votes
3 answers
1k views

How to Measure The Price of The Project?

We are working on the project (IT), but we were puzzled to price project. Does anyone can explain, about what it takes as a consideration in determining the price of a project?
1 vote
2 answers
111 views

Selling agile to stakeHolders hostile to change

Have you ever worked with a stakeholder who revelled in being known as the busiest man in the office? Everything is an elevator pitch? They've seen it all. How best to pitch the benefit of going ...
6 votes
3 answers
1k views

Delays in getting project sign off

I'm facing a challenging situation with one of my clients. We completed the project as planned in 4 months and now the next step is the project deployment at his site. The problem is his site is not ...
2 votes
1 answer
199 views

Managing Internal projects as if the manager was a client. Does this method have a name?

As a manager in a company, I found that some people within my team performs better when they are trusted with a task and when I manage them and the tasks I give them, like if I was a client. I debrief ...
5 votes
3 answers
1k views

Dealing with Severe Client Delay

I am working on a website project for a large e-commerce site that is suffering from delay that can be mostly attributed to the client. The client is requesting significant resource at our end (4 ...
2 votes
6 answers
305 views

Should I include the developers in the official email communication with clients?

Currently I am a Project Manager of the following team: 3 Android Developers 2 Web Developers 2 iOS Developers and we are currently between the project initiation and development stages since the ...
5 votes
3 answers
813 views

How to make realistic long term time estimations when adopting Agile methodology?

I just started to manage the technical department of a small web design firm. It's the first time I'm faced with such a job and I'm trying to figure out how to improve their project management ...
1 vote
1 answer
1k views

What is the best way to include a "refund money" clause in a project agreement?

I want to write an agreement with a company who is developing software for me. I want to make sure that if the company fails to develop software as agreed they will refund money I paid to them up to ...
2 votes
3 answers
575 views

Get enough information from client to start project

I am trying to create a form that request for information from a prospective client, this form will have to work for all kinds of industry (business, construction, design, programming...). In most ...
4 votes
4 answers
295 views

Should I disclose technical constraints and details to the client?

Background In our Software Requirements Specifications (SRS) we have a clause which states that the user should be able to make push notifications from the website to the mobile devices. Should we ...
3 votes
3 answers
3k views

What to do when someone says "that is not an acceptable solution"?

I've been running into this a lot lately between bosses and clients. I am told about a problem where there is only 1 solution. e.g.: When asked to create a job posting and in describing what we do: ...
3 votes
3 answers
16k views

How to ask for more time if project misses a milestone and will be delayed?

I've been searching for management role for a long time and finally got myself hired into a new start up company as Project Manager. I'm managing a project (Multi Level Marketing Apps) Team. I ...
9 votes
4 answers
1k views

When can a project's wrong estimates be justified?

This question is not about project estimation techniques, initial processes, etc. Assume everything was done correctly. Recently, we gave an estimation for an Android application with development ...
3 votes
3 answers
162 views

How to decide to take a project when it's depending on a tool your team doesn't know?

It happened to me recently, I'm kinda newbie on PMing, so I ask this to an experienced community. A potential client contacted me through the guy (intermediary) who offered the job to me. But to ...
4 votes
6 answers
1k views

Who speaks with the client about the active project?

We are programming company. One guy is seeking jobs and talking to clients. Then when the job terms are negotiated, a project gets its own project manager and programmers. Once a project is started, ...
0 votes
2 answers
131 views

Free project support after sell [closed]

I'm working on a quite small engineering/programming project (~100kloc of code) which tackles many different areas of expertise. The program communicates with many external devices, has data ...
0 votes
1 answer
226 views

How to Estimate Scope, Cost and Budget for Developing a Phone App

I have some questions regarding how to handle bidding for a project, and how to structure the contract for the project. How can I find the answers to the following questions: How many people (this ...
5 votes
3 answers
382 views

How can I complete a project with unfixed requirements from the client?

How can I politely ask a customer to participate in the design of the deliverables before we begin work? I have received a content update and brochure design job from client. Unfortunately it is so ...
5 votes
2 answers
950 views

How do you explain the value of a PM to a client?

I'm sure other PMs have run into this issue, which is explaining the benefit of a PM to a client. Here's a typical question I hear: "Why am I paying extra for someone who is not involved in the ...
12 votes
3 answers
849 views

How to manage clients who want to meet up all the time?

I have a client/shareholder who is more of a face-to-face kind of client. They can't grasp how to use email and phone to communicate project amendments and feedback. Instead, they wish to meet up ...
4 votes
7 answers
922 views

How to manage client feedback during wireframe phase

My team and I offer freelance web development services, often to non-technology personal. We started to incorporate a wireframe phase in our web software development process (as opposed to ...
6 votes
5 answers
356 views

Slow client answers

Let's say, I have a project with well fixed deadlines, and a pretty good specification. Every specification needs additional discussion, with taking in consideration the client's requirements (I mean, ...
6 votes
5 answers
307 views

Is including "communication" aspects in formal agreements with clients critical to have?

We all know that in management, the communication with the client (product owner or sponsor) is one of the key factors. It's good when both sides understand the communication aspect. However, from ...
13 votes
4 answers
5k views

How to deal with a missed deadline and obtain a new target date?

I apologize if this sounds basic, but here's the scenario: We were supposed to complete a project in August and now that it's November, it's still in progress. After asking the client to provide us ...