Questions tagged [clients]

The clients tag is used for questions about how to work effectively with clients, how to solve problems with clients, how to select good clients. The tag is not limited to just these categories. As long as the question is about a real problem faced with a client, use this tag.

Filter by
Sorted by
Tagged with
36 votes
4 answers
4k views

How do you convince a client to use Agile Methods?

Here's the thing: In agile, client has very important role to fulfill - if they aren't involved, agile loses much of its value. How do you convince clients to change the way they run projects, ...
user avatar
20 votes
10 answers
4k views

Clients do not respond. How to manage that?

I am currently a Project Manager at web development company working on always more than one project (rarely big project for more than 3 months and most often small project up to 1 month). As we open ...
user avatar
18 votes
1 answer
809 views

How to cope with a client expecting compensation for mistake your team made?

Our team made a mistake in software code and that caused the customer lose a lot of money. Now they ask us for that amount to give them back as compensation. How to deal with that?
user avatar
14 votes
4 answers
268 views

Client has hard time focusing

I had a hard time trying to get the client to focus. X likes to talk a lot. Sometimes give too much information. Sometimes X talks x-self into circles and i forget what the question is. I try my ...
user avatar
  • 1,699
13 votes
4 answers
5k views

How to deal with a missed deadline and obtain a new target date?

I apologize if this sounds basic, but here's the scenario: We were supposed to complete a project in August and now that it's November, it's still in progress. After asking the client to provide us ...
user avatar
  • 497
12 votes
3 answers
849 views

How to manage clients who want to meet up all the time?

I have a client/shareholder who is more of a face-to-face kind of client. They can't grasp how to use email and phone to communicate project amendments and feedback. Instead, they wish to meet up ...
user avatar
  • 221
12 votes
3 answers
297 views

How do you explain to a client that migrating an existing application's database to different one (e.g. from MySQL to MSSQL) is not a trivial task?

My client believes that he just has to copy the data over into the new database using some kind of migration tool and change the app's database configuration file. While I am sure there are some ...
user avatar
  • 305
10 votes
4 answers
2k views

How can I handle a client's client who is upset with bugs but refuses to use any kind of Project Management?

I am a programming/engineering freelancer working as a consultant for a mid-sized corporation. This mid-sized corporation has many clients, including a very large financial company (one of the top 10 ...
user avatar
9 votes
4 answers
1k views

When can a project's wrong estimates be justified?

This question is not about project estimation techniques, initial processes, etc. Assume everything was done correctly. Recently, we gave an estimation for an Android application with development ...
user avatar
  • 702
8 votes
5 answers
838 views

Can metaphors in popular culture help with explaining agile or waterfall to clients?

After reading this blog post that suggests that the Death Star was an agile project I was wondering if using metaphors is a good way of describing methodologies in a slightly fun way. 'Movie x ...
user avatar
  • 1,403
7 votes
6 answers
244 views

No free people to work on time&material type of contract

A small company signed time&material type of contract with client A which basically guarantee that 3 people would work on project for the client. The cooperation lasts a few quarters already and ...
user avatar
6 votes
5 answers
356 views

Slow client answers

Let's say, I have a project with well fixed deadlines, and a pretty good specification. Every specification needs additional discussion, with taking in consideration the client's requirements (I mean, ...
user avatar
  • 639
6 votes
3 answers
1k views

Delays in getting project sign off

I'm facing a challenging situation with one of my clients. We completed the project as planned in 4 months and now the next step is the project deployment at his site. The problem is his site is not ...
user avatar
6 votes
5 answers
307 views

Is including "communication" aspects in formal agreements with clients critical to have?

We all know that in management, the communication with the client (product owner or sponsor) is one of the key factors. It's good when both sides understand the communication aspect. However, from ...
user avatar
5 votes
3 answers
382 views

How can I complete a project with unfixed requirements from the client?

How can I politely ask a customer to participate in the design of the deliverables before we begin work? I have received a content update and brochure design job from client. Unfortunately it is so ...
user avatar
  • 305
5 votes
2 answers
950 views

How do you explain the value of a PM to a client?

I'm sure other PMs have run into this issue, which is explaining the benefit of a PM to a client. Here's a typical question I hear: "Why am I paying extra for someone who is not involved in the ...
user avatar
  • 481
5 votes
3 answers
1k views

Dealing with Severe Client Delay

I am working on a website project for a large e-commerce site that is suffering from delay that can be mostly attributed to the client. The client is requesting significant resource at our end (4 ...
user avatar
  • 229
5 votes
3 answers
813 views

How to make realistic long term time estimations when adopting Agile methodology?

I just started to manage the technical department of a small web design firm. It's the first time I'm faced with such a job and I'm trying to figure out how to improve their project management ...
user avatar
  • 311
5 votes
1 answer
15k views

Who writes the test cases for your client when it's time for Client Acceptance Testing?

This question has recently come up at my organization. When it's time for the client to review and accept either a large ecommerce implementation or a smaller feature enhancement, will your QA team ...
user avatar
  • 319
5 votes
3 answers
267 views

How best to conduct a Sprint Review when the Sprint had work for multiple clients?

I work for a digital agency as an agile project manager. We have recently adopted Scrum. We are looking at aligning all of our project work for multiple clients into all encompassing 2 week Sprints ...
user avatar
5 votes
1 answer
226 views

Writing Better Milestone/Touchpoint Follow-Up Emails

I am a technical (software deployment) project manager. I regularly have clients request 15+ minute check-in calls, which I am happy to take. The calls are pre-scheduled and have no set agenda. I ...
user avatar
4 votes
7 answers
922 views

How to manage client feedback during wireframe phase

My team and I offer freelance web development services, often to non-technology personal. We started to incorporate a wireframe phase in our web software development process (as opposed to ...
user avatar
  • 141
4 votes
2 answers
727 views

How do you convince a client that testing is a must?

It is quite hard to sell testing in these days. Clients are always looking for cost savings and it often happens that they are not aware of low quality in the output. How do you deal with that?
user avatar
4 votes
6 answers
1k views

Who speaks with the client about the active project?

We are programming company. One guy is seeking jobs and talking to clients. Then when the job terms are negotiated, a project gets its own project manager and programmers. Once a project is started, ...
user avatar
  • 399
4 votes
4 answers
295 views

Should I disclose technical constraints and details to the client?

Background In our Software Requirements Specifications (SRS) we have a clause which states that the user should be able to make push notifications from the website to the mobile devices. Should we ...
user avatar
4 votes
1 answer
100 views

What decision should I take regarding a team of front-end developers which delivers unstable releases

I own a front-end development team who's task is to develop a single page web application based on Angular technology stack. Product is currently in beta stage and never been public, only client ...
user avatar
  • 153
4 votes
4 answers
432 views

How to justify integration costs to a client?

We had developed a custom solution from scratch for our client. Recently the client asked for a quotation to integrate it with a third party software. Unfortunately, we merely received a hastily ...
user avatar
  • 305
4 votes
1 answer
83 views

Managing large lists of acronyms and terms

Our current client sent us several hundred pages of documentation about the context and goals of his company. In these documents (there are multiple files) they use a lot of acronyms and very specific ...
user avatar
  • 141
3 votes
4 answers
653 views

How to finance non-programming activities when clients don't want to pay for these activities?

On one hand, software development involves a lot of non-programming activities like requirements gathering (including analysis), estimating, planning, testing, tracking work, change request management,...
user avatar
3 votes
3 answers
16k views

How to ask for more time if project misses a milestone and will be delayed?

I've been searching for management role for a long time and finally got myself hired into a new start up company as Project Manager. I'm managing a project (Multi Level Marketing Apps) Team. I ...
user avatar
  • 113
3 votes
6 answers
339 views

How to deal with client's staff that says "this will be easy"

I am an external project manager. The internal staff at a clients business have started making comments to the effect that "this requirement will be easy to deliver". Such comments are damaging our ...
user avatar
  • 173
3 votes
3 answers
3k views

What to do when someone says "that is not an acceptable solution"?

I've been running into this a lot lately between bosses and clients. I am told about a problem where there is only 1 solution. e.g.: When asked to create a job posting and in describing what we do: ...
user avatar
  • 33
3 votes
1 answer
174 views

How to tell a client 'no'

For a client project, we have a client who is always looking for free add ons. The problem is that when I tell them 'no, we can do this but it will cost you' they go ultra emotional and kick up an ...
user avatar
  • 3,858
3 votes
1 answer
153 views

What method to use to inform customer about sub-contractor/freelance workers?

When customer requires list of technical staff that will be involved in the project; What is the proper method to give the info of the sub-contractors/freelance workers that will be involved in ...
user avatar
3 votes
2 answers
908 views

Questions to ask to the client before making any cms for them?

I need a comprehensive list of questions or at least basic idea of which questions to be asked to the client before customizing a cms for them? I may use Wordpress, Drupal, Sharepoint or anything, I ...
user avatar
3 votes
3 answers
162 views

How to decide to take a project when it's depending on a tool your team doesn't know?

It happened to me recently, I'm kinda newbie on PMing, so I ask this to an experienced community. A potential client contacted me through the guy (intermediary) who offered the job to me. But to ...
user avatar
  • 623
2 votes
6 answers
2k views

Client doesn't agree to put milestone in project scheduling

When our company has been sent project scheduling to client (which included some milestones like:Advanced Payment , Approval of Phase I, ...), Client rejected the project scheduling and said "...
user avatar
2 votes
4 answers
614 views

project work with difficult client

My company takes in projects from a variety of clients in the region I am in. One of these clients is a firm that kind of competes with us on some things, but in other ways we cooperate. The ...
user avatar
  • 280
2 votes
3 answers
1k views

How to Measure The Price of The Project?

We are working on the project (IT), but we were puzzled to price project. Does anyone can explain, about what it takes as a consideration in determining the price of a project?
user avatar
2 votes
4 answers
175 views

How to handle client's unrealistic testing results

I have an application form on a website to apply for something. It's been tested thoroughly and passes. However my client found that if you entered an emoji in one the fields that does an address ...
user avatar
2 votes
6 answers
305 views

Should I include the developers in the official email communication with clients?

Currently I am a Project Manager of the following team: 3 Android Developers 2 Web Developers 2 iOS Developers and we are currently between the project initiation and development stages since the ...
user avatar
2 votes
2 answers
512 views

How to Handle a Funding Overrun on a Time and Materials (T&M) Contract

Here is the scenario: You are the PM of a new T&M contract that has a $800,000 budget at completion (BAC) and a price of $1,000,000 and a one-year period of performance (POP). Scope is fluid, ...
user avatar
  • 36.6k
2 votes
1 answer
199 views

Managing Internal projects as if the manager was a client. Does this method have a name?

As a manager in a company, I found that some people within my team performs better when they are trusted with a task and when I manage them and the tasks I give them, like if I was a client. I debrief ...
user avatar
  • 155
2 votes
3 answers
575 views

Get enough information from client to start project

I am trying to create a form that request for information from a prospective client, this form will have to work for all kinds of industry (business, construction, design, programming...). In most ...
user avatar
2 votes
2 answers
407 views

How to manage delays from external clients

There are many variables to measure when dealing with clients, but to me these are the most important variables that I dealt with: Clients that are internal or external: If internal, it should depend ...
user avatar
2 votes
1 answer
49 views

Improvement on awareness of ongoing/scheduled multiple projects for our client

I work for a project of my client. along with my project there are multiple projects are going on. Issue: Currently my client doesn't have much awareness of multiple projects which are going on / ...
user avatar
  • 21
1 vote
3 answers
94 views

Does the client have the privilege to force the vendor on a Business Requirement Document (BRD) format?

Would like to ask: Does the client project manager have the privilege to force the vendor who is selling a SaaS system to use some specific Business Requirement Document (BRD) format and force them to ...
user avatar
1 vote
1 answer
73 views

Who pays for the development/maintenance of the components/framework?

We use components and frameworks for the development of our projects. We have third-party components/frameworks (both - closed and open source) and inherited elements on top of them. Sometimes our ...
user avatar
  • 191
1 vote
1 answer
1k views

What is the best way to include a "refund money" clause in a project agreement?

I want to write an agreement with a company who is developing software for me. I want to make sure that if the company fails to develop software as agreed they will refund money I paid to them up to ...
user avatar
  • 111
1 vote
2 answers
122 views

How to diplomatically deny client access to their server

My client has requested access to their server we have not delivered yet, due to the development of the project is still in progress. They do not have anyone on staff with technology experience. And ...
user avatar
  • 11