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Questions tagged [communication]

This tag includes questions about communication-related topics like information flow, meetings, and reporting; communications plan development and management; and challenges that a Project Manager or project team can face in regards to communication issues.

0
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0answers
20 views

JIRA - Use incoming emails to create tickets

Our team would like to use incoming emails (from Outlook) to create support tickets. I've figured out how to successfully get this working, however, the formatting is awful. When the ticket is ...
5
votes
1answer
54 views

Writing Better Milestone/Touchpoint Follow-Up Emails

I am a technical (software deployment) project manager. I regularly have clients request 15+ minute check-in calls, which I am happy to take. The calls are pre-scheduled and have no set agenda. I ...
0
votes
1answer
36 views

How to tell my project sponsor that few of the requirements cannot be met [closed]

My technical team proposed new features than the initial requirements. How do I communicate the same to my sponsor ensuring he is kept satisfied?
4
votes
3answers
119 views

Earning Respect of Team Members When I Know Very Little About the Topic?

I've recently been assigned project manager of a project which requires moderate-high degree of technical skills in machine learning that are above my level. Originally a programmer, I have previously ...
3
votes
1answer
53 views

Small team in large team, using two boards in JIRA

We have one large project running at the company where I work as a developer. We have developers from different teams involved (different companies even), testers, analysts and whatnot. This large ...
2
votes
2answers
105 views

How do you deal with external customers in agile projects

You are starting an agile project. As a scrum master you are facilitator and you assist the product owner with the backlog in creation as also in its maintance. You also coordinate with external ...
0
votes
1answer
49 views

How can I encourage remote employees to ask for help?

We've recently acquired a new developer who's working remotely with occasional visits. The initial period of friction has passed, but they're still very reluctant to ask for help and would spend ...
2
votes
2answers
76 views

What are the reasons that silos emerge within large corporations?

The literature is full of suggestions to break down silos which build over time within large organizations. I was wondering why they form in the first place. Is there maybe a benefit or a ...
0
votes
2answers
71 views

Give visibility to work being done by a subcontractor

My company has subcontracted a project and the subcontractor is using their own instance of JIRA to manage their work. Because we use a different tool I opted to let them use the tools they know and ...
-1
votes
2answers
97 views

Best practice for tracking management activities

Situation: My company is using external developers. These developers are working in a Scrum setting with a delivery manager to manage the communication with us. The team is very satisfied with the ...
1
vote
3answers
52 views

How to work in Implementations when your technical operations is in another time zone?

Any advice on working with implementations when all your devs and QA are on another timezone and not able to communicate too much online? This is my first experience being in a remote silo situation. ...
0
votes
0answers
52 views

As an agency, do you include your team on a RACI?

Long time listener, first-time caller. I am developing a RACI Matrix (Responsible, Accountable, Consulted, Informed) for a project right now to help the client team understand who is responsible for ...
4
votes
3answers
182 views

Convincing my team that we need to split tasks by feature, not by work type

I'm in an agile team, with some developers, a designer and a ux guy. Sometimes we split some user stories into tasks when we think they are too big. When doing this, I've always read that we should ...
2
votes
3answers
66 views

How could someone use Kanban or a similar method for community engagement? [closed]

Looking for something process oriented, practical. Just some examples (as detailed as you care to provide) to have on hand. I'm having trouble differentiating between this example and, say, a small ...
-1
votes
2answers
120 views

My manager is a local copy of Dr. House [closed]

How would you deal with your manager if he doesn’t see the company’s cultural problems and tries to convince you to behave passive-aggressive? Let me explain the situation. I’m a software engineer, ...
0
votes
2answers
71 views

How should teammates discuss program design? [closed]

I'm trying to understand: how teammates of a software-development team exchange their ideas about how a program's component (any part) should be designed when requirements of a project changes and ...
4
votes
3answers
201 views

Technique or good way to talk to functional manager

As a project manager in a matrix organization, I am having problems to deal with a resource, who is responsible to deliver a task, which is impacting on project schedule because the task is behind ...
8
votes
5answers
198 views

Why can't QA's share expertise and suggest new ways of working

I work as part of an eight-member agile team. When I joined the company I saw lots of problems in the team. I decided to share my past experience to help the team but the team saw me as a small person,...
-1
votes
3answers
66 views

Having trouble influencing my boss first time round?

When my boss and I have contrasting opinions, he seems to take credit after realising that I was right despite initially acting dismissive at the time I advised him. I have a feeling that this could ...
-2
votes
1answer
169 views

What is unique about application development projects? [closed]

I'd like to understand the difference, from a project-management perspective, between application development and other, non-application development.
-2
votes
2answers
122 views

Conflict Management between Development team and design team [closed]

I have two different teams (which are separate implementation vendors) doing design and development for an implementation of Microsoft dynamics CRM, currently at the prototyping stage. The Design team ...
3
votes
3answers
159 views

How to plan a brainstorming session

I am in charge of a project in my company and currently trying to gather information about the current process in place and how to improve it on post-launch tracking. In order to do so, my manager ...
2
votes
3answers
166 views

Inter-Team Dynamics - Is it worth planning / optimizing for?

In my organization I realize that at times there are teams that work better in certain combinations of devs (IE: John + Travis have a better dynamic than Dennis + Travis so they result in a faster ...
5
votes
4answers
240 views

How should a non-technical person define tasks for technicians?

I need to explain the needs for integration of a web-based service on our website to the programmers. I want to find out the best structure for such a request. How should I describe the features I ...
1
vote
5answers
283 views

Managing scope changes and timelines for graphic design components of a project

Our team mostly does web application projects, working directly with our clients. For projects without a public-facing interface, design is rarely a major issue. Nearly every project that involves a ...
-3
votes
2answers
95 views

Best solution for team managment [closed]

We are using three tools for handle our jobs, Slack for communication Trello for Task Management Google Docs for Documentation because these tools have not good integration with each other ( and ...
5
votes
6answers
337 views

Method for managing Scrum ceremonies with an introverted team?

I have just taken over a team of developers that appear to be quite technologically sound and on the ball. That said they are all very quiet, hours can pass without anyone really talking. This is ...
4
votes
1answer
150 views

Slack Team for Project Managers who want to Network, Mentor, etc [closed]

I searched a lot and couldn't find an answer to this anywhere - I wanted to know if there were any Slack Teams that have been created specifically for Project Managers to network, find mentors, ...
4
votes
3answers
209 views

Team member frequently disregards “small” requests

I am the PM for a smallish-medium software development team at a large IT services company. One of the developers is knowledgeable and generally a nice guy, but has a tendency to ignore "small" ...
1
vote
4answers
167 views

How to handle being ignored by team member/resource

What are best practices/strategies for dealing with a team member that repeatedly ignores emails/phone calls and will not commit to new estimated completion dates on specific tasks?
1
vote
5answers
264 views

Does a Project Manager need to be included in all forms of communication?

The project managers in the current environment want to be included in forms of communication e.g. emails, meetings, etc and this seems both autocratic, archaic, dictatorial, etc. Most other ...
-1
votes
1answer
452 views

Task status tracking

Independent from project type (agile/non-agile) and independent from the depth and size of projects and tasks, I need to keep tracking multiple tasks of multiple projects. Currently I use a status-...
3
votes
2answers
104 views

Timeline management for one man band getting into outsourcing

I'm a one man band business owner, having run my web development business for 11+ years, 8 of which I used no project management tactics at all - other than code like hell and persistence. I also used ...
2
votes
2answers
3k views

What is a good method for taking and organizing notes about projects?

What is a good method for taking and organizing notes about projects? Every day I struggle with problems with multiple projects and it's difficult to make my notes clean and to keep them organized. ...
0
votes
3answers
172 views

How to prevent well intended project managers from getting too involved in the details?

When working on projects, there are often Project Managers who have transitioned from technical roles. For better or worse, these project managers often take the lead in defining the technical ...
4
votes
4answers
352 views

PM communication model

In our search for a zero-email SE/BIM solution, we’re struggling to strip communication ‘terms’ to their essence. In PM-jargon, we tend to use many terms, such as; Decision - Action - Task - Note - ...
6
votes
1answer
167 views

Project Deadlines in an Early State (Scrum Project)

How to deal with early projects states where serious deadline agreements cannot be made yet? We are in an early stage of the project with new people. The team is small and everything is new (...
5
votes
4answers
291 views

Helping leadership keep up with quickly moving projects

I lead the software development team at a mid-sized company. We follow an agile methodology with 3-week sprints, and use TFS for tracking all of our work. After considerable trial and error, I've been ...
8
votes
3answers
787 views

Everyone wants to talk, but no one listens

I have met more than one time a situation where everyone wants to talk, but no one wants to listen. For example: Our team discusses where to go in our next team building trip. Our team discusses a ...
1
vote
1answer
140 views

What is the correct way to handle delays caused by technical issues?

I am working on a Web Design and Development project for my Final. I have missed Alpha and Beta milestones due to a critical server error that was beyond my knowledge or understanding. I had to get in ...
1
vote
2answers
90 views

Best Approach to Get People to Put all Require Information in a single ticket?

At the agency I work at, I notice that to finish a task, I end up perusing several sources to get the assets I need. (The initial ticket in Jira, Gmail, Drive, etc) I feel as though everything I need ...
4
votes
2answers
609 views

Number of communication channels in Chief-Programmer model

In democratic model if there are n people in a team the formula to calculate the number of communication channels is n*(n-1)/2 But there is also another model called Chief-Programmer model and the ...
11
votes
3answers
30k views

What does person-month mean in development time?

I have a question about communication channels that is talking about person-month but I don't understand what is a person-month. Does it mean this many persons? or this many months? Here is the full ...
4
votes
4answers
710 views

How do I deal with a potentially difficult client on a web project?

I am a project manager with three years of experience working as a PM. We have a client here who has a pretty good relationship with our company. He sent us a web-project from one of his referrals ...
4
votes
2answers
403 views

How to lead new or inexperienced developers in my project?

I am a college student who wants to take part in an IT competition, which will take place in a few weeks. We have a project that will be done in a limited time. My team has three people but some of ...
2
votes
1answer
186 views

Setting Up Infrastructure for Managing a Distributed team

I'm in the unenviable position of creating a team that will be distributed for a minimum of 3 months and up to a year. The team includes 4 now, but may increase to up to 7 before we manage to relocate ...
4
votes
3answers
150 views

What is the process of schedule management with clients who aren't very responsive?

Here's the scenario: The main point of contact was fairly active up until the project came close to the launch date. At that point, the client started to miss the dates for requirements that were ...
3
votes
3answers
123 views

Documenting diversions or delays from a schedule?

This question is based on David Espina's answer: https://pm.stackexchange.com/a/14017 Specifically, the following portion: On the other hand, deviation from a planned approach is sometimes required. ...
4
votes
1answer
185 views

Giving PMs a view of developer resource

I run a dev team of 8. We have a few PMs here and they often ask about getting a good view of what free developer resource we have. Other parts of the business have a shared outlook calendar but for ...
2
votes
2answers
248 views

System for high level project status

A head of software R&D would like to see high level information about the projects R&D works on. What is needed : project, milestones, features, risks. Ability to add features or report bugs ...