Questions tagged [customer-experience]

For questions about customer experience (i.e. about the product of an interaction between an organization and a customer over the duration of their relationship).

Filter by
Sorted by
Tagged with
2
votes
4answers
99 views

How to investigate who don’t like my product and why not like it? [closed]

I manage an online product, which has a lot of customers. However I feel the adoption rate is not high enough and want to investigate who don’t like it and why not. I believe there are 4 types of ...
0
votes
1answer
99 views

Optimizing the phase model of CMS-project [closed]

We are working since couple of years with an CMS. Until now our working model was divided in the following phases: Preparation Online Meetings Soft Kick off-online Scoping ...
3
votes
1answer
199 views

What does “customer experience development” mean?

In the description of one vacancy I read following: ...responsible for Internet and Mobile channels development, project management, customer experience development. What does customer ...