Questions tagged [customer-experience]

For questions about customer experience (i.e. about the product of an interaction between an organization and a customer over the duration of their relationship).

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2 votes
4 answers

How to investigate who don’t like my product and why not like it? [closed]

I manage an online product, which has a lot of customers. However I feel the adoption rate is not high enough and want to investigate who don’t like it and why not. I believe there are 4 types of ...
0 votes
1 answer

Optimizing the phase model of CMS-project [closed]

We are working since couple of years with an CMS. Until now our working model was divided in the following phases: Preparation Online Meetings Soft Kick off-online Scoping ...
3 votes
2 answers

What does "customer experience development" mean? [closed]

In the description of one vacancy I read following: ...responsible for Internet and Mobile channels development, project management, customer experience development. What does customer ...