Questions tagged [customer-satisfaction]

For questions about customer satisfaction (a measure of how products and services supplied by a company meet or surpass customer expectation).

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6answers
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What are the techniques to elicit requirements from customers who don't understand their needs?

Question: How do you prevent a situation where you have to produce work-product work first and get client feedback before getting on the right track to meet their needs? Are there any techniques to ...
5
votes
6answers
144 views

What criteria should be considered when deciding to do work which goes beyond project scope?

Answering my recently asked question whether to "deliver results when finished significantly prior to the agreed deadline", Smandoli suggested to fill the slack with "Look for places to exceed ...