Questions tagged [itil]

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In ITIL, does a Configuration Item extend to the configuration of individual items in servers?

Since "The primary goal of ITIL Configuration Management is to identify, maintain, and verify information on IT assets and configurations in the enterprise." - Thanks to this answer does ...
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45 views

In ITIL, is an issue like an application suddenly won't open, an incident?

Case 1: Let's say that I have a recurring issue that causes an application to not launch. I know a workaround, I just try one more time but there is currently no fix to make it always open properly. ...
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30 views

Does ITIL has a specific area dedicated to Software Quality Managment?

i'm new to ITIL and i have been looking for an area in ITIL, that specifically talks about SQM. Does this area exists expecifically for Software? If it exists it would be great if anybody could point ...
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48 views

What is the different between Application Management and Configuration Management in ITIL v3?

What is the difference between Application Management and Configuration Management, in the specific context of managing version, resources and architectures of internally developed applications? My ...
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1answer
344 views

Best practice for Service Acceptance criteria in User Story format?

Like many in this forum, I am working in an enterprise organisation that subscribes largely to the ITIL model of service management. A discrete team that provide guidance and sign-off for service ...
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73 views

How can ITIL Change Management adapt to work with iterative frameworks and the Agile values?

A Change Management representative recently attended a Scrum workshop for a separate business area not under traditional ITIL Change Management. He asked for a some guidance and resources on how his ...