Questions tagged [itil]

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How can ITIL Change Management adapt to work with iterative frameworks and the Agile values?

A Change Management representative recently attended a Scrum workshop for a separate business area not under traditional ITIL Change Management. He asked for a some guidance and resources on how his ...
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1answer
99 views

Best practice for Service Acceptance criteria in User Story format?

Like many in this forum, I am working in an enterprise organisation that subscribes largely to the ITIL model of service management. A discrete team that provide guidance and sign-off for service ...
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1answer
26 views

What is the different between Application Management and Configuration Management in ITIL v3?

What is the difference between Application Management and Configuration Management, in the specific context of managing version, resources and architectures of internally developed applications? My ...