Questions tagged [jira]
For questions relating to the JIRA issue tracking product used for bug tracking, issue tracking, and project management. If your question is about how to more effectively use JIRA to solve a problem you're facing, use this tag. But for product support questions, see the Atlassian website or forums.
0
votes
1answer
19 views
Automation: trigger a set of tickets
Is it possible to automate the generation of the same tickets (stories) with 'parameters' (i.e. minimal changes in e.g. Title, Epic)? We are working on a digital transformation project with 10 ...
3
votes
4answers
77 views
Moving backlog items into Sprint
In Agile, who's the person responsible of moving tickets in Jira (e.g. moving backlog items into Sprint). Is this a Scrum Master's responsibility or Product Owner?
1
vote
0answers
41 views
Billing customers from JIRA - is that possible?
Our development team works with Jira Software and we aim to use JIRA for other business processes inside our organization:
Internal and external support;
Customer success;
Applications building;
...
1
vote
1answer
68 views
Tracking hours for Managers/Scrum Master
Developers at my company log hours in JIRA. Managers/Scrum Masters do not log hours that religiously. They would only log for Scrum ceremonies. As a manager, I can see the reason for not adding my ...
1
vote
1answer
37 views
How do I filter out issues that are in the backlog?
Trying to have a query that filters out issues that are in the backlog.
This is a workflow status:
I tried statusCategory != Backlog
And it says: The value 'Backlog' does not exist for the field '...
2
votes
3answers
65 views
How can I measure the effective team work per iteration?
I have a team of 4 developers and 1 QA. My workflow in Jira is:
Backlog -> Analysis -> In Development -> QA Ready -> QA Complete -> Done
Every sprint (1 week) all issues get into QA Ready stage (QA ...
4
votes
4answers
99 views
How to write a summary for a user story?
I'm working hard on user stories and it is paying off, but something itches.
We use Jira, but the problem is that from above the backlog seems clumsy.
We need to write summary for user story so ...
1
vote
2answers
71 views
JIRA - Use incoming emails to create tickets
Our team would like to use incoming emails (from Outlook) to create support tickets.
I've figured out how to successfully get this working, however, the formatting is awful.
When the ticket is ...
-1
votes
4answers
98 views
How to track Incomplete acceptance criteria in JIRA
I have a question regarding the incomplete acceptance criteria in a sprint.
A user story is said to be completed if all the acceptance criteria are satisfied. There can be multiple acceptance ...
-1
votes
2answers
22 views
iOS / Android project organization to avoid duplicates
I have noticed that in almost every app project for iOS and Android, there are two different projects, one for Android, one for iOS. This is good to track progress separately and assign tasks to ...
2
votes
1answer
57 views
Viewing all of my open tasks in Jira
On Jira's homepage, it displays all tasks assigned to me, including tasks that are "closed", "obsolete", or "won't fix". I tried searching for tasks and filtering by status, but it doesn't display all ...
-1
votes
1answer
51 views
Agile control charts in JIRA - exclude working hours
I would like to exclude non working hours in my cycle time, how can I configure the Control charts to do that?
0
votes
1answer
39 views
Different Releases in the same Jira Kanban board?
We are a development team and we use a Kanban board (Jira) with different swimlines.
We have some tasks who are code related and other task who are not code related like investigations, query, ...
3
votes
3answers
83 views
How to allow a user to access one project in JIRA?
I'm trying to manage this project on JIRA. I want to invite my client to create issues, modify them, and change their status, but all this in only his project. He can't see my projects list, he can't ...
0
votes
0answers
49 views
Questions about moving from JIRA to VSTS Agile
We have a small team, and most of us are part-time. We have been managing the project using JIRA's simplified software template. We have started using Visual Studio Team Services (VSTS) for continuous ...
1
vote
3answers
76 views
Dev team's role in configuring Jira
Let me start by explaining the big, unfixable problem here:
A new Technology Director has been brought in above my team, and he insists on deciding how Jira is configured, affecting people who don't ...
2
votes
4answers
334 views
Should we create an Epic for tech-debts
I was having a discussion in the team to create an Epic for all the technical-debts in the project. The problem is, as per definition Epic should not spawn more than a quarter, but, if we create an ...
2
votes
4answers
171 views
One Kaban or five Kanbans? My manager would like to implement Kanban to get better visibility on what his five teams do
He needs to do reporting to his higher-ups both on an organizational level and team level (one GIS org consisting of five teams w/ different GIS specialties).
He'd prefer to do one Kanban board for ...
3
votes
5answers
263 views
Is it possible to give accurate estimates and planning without tracking time for tasks?
I work within a small team of developers. We don't track our time so we have no data to work off when we give estimates. Basically, I'm wondering if it's possible to have a successful plan and give ...
2
votes
1answer
61 views
How to keep track of finished tasks vs deployed tasks in JIRA?
My development team and I have been using release dates (or fixVersions as they are called in JIRA) to keep track of all tickets for our iterative development schedule.
However, as our team grows ...
-1
votes
1answer
134 views
Best practice for tracking merging hotfixes
We are working with two main branches in our project, a development branch and a production branch. All production fixes get their own hotfix branch, which is then merged back into the development ...
5
votes
3answers
144 views
Jira - How to name a Jira release
We have a Jira project which contains all issues for a single website. The website has several different components, such as the theme and several lambda functions. Each component has their own ...
0
votes
1answer
103 views
Adding sub-tasks to stories in Confluence?
I have just started as PMO Coordinator of several teams. All teams add sub-tasks to stories/requirements, and they do all this in Jira (create requirements/stories + DEV team add sub-tasks), and all ...
0
votes
2answers
176 views
Is it correct to create pre-release versions in Jira?
Before production release we make few intermediate versions to help managing test-fix iterations, like:
1.0-alpha1
1.0-alpha2
1.0-beta1
1.0
[edit] Basically those intermediate steps help us relate ...
0
votes
2answers
73 views
Give visibility to work being done by a subcontractor
My company has subcontracted a project and the subcontractor is using their own instance of JIRA to manage their work.
Because we use a different tool I opted to let them use the tools they know and ...
0
votes
0answers
52 views
Is it possible to display Estimation Points for lanes in Active Sprint in JIRA?
in the attachment you can see JIRA, an active Scrum Board.
I've a very simple question, is it possible to have on top of the lane a number representing the Estimated Points that are the sum of that ...
0
votes
3answers
3k views
JIRA - Story Points & Time Tracking
I've read various questions and answers and I'm really struggling to setup up a Project/Sprint/Story/SubTask to get what we think we need.
In terms of long term planning I've sold my team on the idea ...
0
votes
4answers
104 views
How can I leverage JIRA ticket assignments to encourage group ownership, pairing, and swarming without bypassing other core functions?
Background & Objectives
Atlassian JIRA is really just a ticketing system at heart. While there are a number of agile-ish workflows and plugins available to the system, the fundamental design of ...
1
vote
1answer
28 views
Is it possible to sort JIRA tickets in the Reports area?
the question is very simple. Scenario is a Scrum Project.
I would need to be able to sort tickets in the Reports are of a Scrum Project. Currently those tickets are separated per area, as Completed, ...
3
votes
4answers
179 views
Scrum when each member has their own product
I work in a team of 15 that implements scrum (as well as we can). Each person in the team has multiple products, that only they work on, and each of those products are unrelated to any other product ...
1
vote
2answers
120 views
Historical query results & date by which items entered scope (or fixVersion)
In JIRA, it is possible to ask JQL queries based on the current values of fields, such as date created, date modified, etc. With the ScriptRunner plugin, even more fun date-based queries are possible.
...
0
votes
1answer
35 views
JIRA - tempo how to set total number of hours a resource can commit?
Playing around with Tempo in JIRA at the moment, how can I set the total number of hours that a resource can commit, it seems by default it sets 8 hours per resource.
Thanks
0
votes
1answer
450 views
Production bugs and epics in Jira
We are trying to organize our epics in a better way. In the past, the epics remained indefinitely open on Jira. Every production support/bug ticket will be added to the exsiting epic. However, since ...
-1
votes
2answers
102 views
Best practice for tracking management activities
Situation: My company is using external developers. These developers are working in a Scrum setting with a delivery manager to manage the communication with us.
The team is very satisfied with the ...
0
votes
3answers
548 views
Standard deviation in JIRA control chart what does it represent?
Trying to figure out what this represents? If standard deviation is high, does this represent inconsistent productivity?
0
votes
3answers
256 views
How can I track time spent by assignees on each ticket in JIRA?
I want to track time spent by each agent on each task on a JIRA Kanban board. If an agent was assigned a task and he assigns it back to me, I want to track the time he spent assigned to the ticket. Is ...
-1
votes
1answer
64 views
Within Jira, how to identify current team allocations?
The objective is to pre-seed the user-project allocation matrix in HR system using the data pulled from Jira. This allocation does not need to be 100% precise as it will then get reviewed, and ...
0
votes
3answers
338 views
How can I divide a swimlane in 3 in JIRA?
We currently have 3 swimlanes (To Do, In Progress, Done), but in our first swimlane, we have both issues that are To Do and Ready.
At the beginning of the sprint, this is easy to know, everything in ...
1
vote
2answers
104 views
Why in JIRA my field Resolution is labeled as Unresolved, when status is Resolved?
Question is pretty simple, I've a Kanban project, with a personal workflow that provides different statuses, as Resolved.
When I drag and drop to this last one through the lanes, or when I set it ...
-1
votes
2answers
157 views
Personal Time Tracking report using Atlassian Jira
I'm a software developer and I'm asked to log my time in Atlassian Jira for each of the subtasks we have in all the open stories. Sometimes we are in rush and I forget to log some time in the many ...
0
votes
2answers
815 views
Jira Project vs Epics vs Categories
Hi I am bit confused with the term project. Right now i am working as a project Manager in a startup firm where we have one prime client with a full time dedicated work and our product is an online ...
0
votes
1answer
35 views
How do you associate a bug identified after customer acceptance with the relevant epic?
In my understanding there are two kinds of bugs:
1. Bugs that are identified before an acceptance by the client
2. Bugs that are identified afterwards
In JIRA I think it is necessary to associate ...
1
vote
1answer
128 views
Reopen an epic after a feature request?
You are developing a software based on various modules. Each module is considered an Epic in JIRA. When the module is accepted by the client, the PM closes the Epic. After some time the client demands ...
0
votes
1answer
105 views
Project manager dumps all tickets in sprint
I have a project manager who's managing a sizable project (8 developers, duration over 6 months) with rapidly and constantly changing requirements. The PM has started dumping hundreds of tickets into ...
1
vote
5answers
177 views
Individuals in team keep ignoring my advice
Running a team where I am asking individuals to update/move their JIRA tickets, one keeps saying he will do it but never does. This is becoming very frustrating since I have a lack of visibility of ...
4
votes
2answers
84 views
Which is the best way to list tickets that do not change lane / status in JIRA?
my goal is to have a list of the JIRA tickets that are not moving from one lane to another so that I can intervene on those tickets and check if impediments, difficulties or issues are up in place.
...
0
votes
1answer
105 views
Can you extract issues from Jira on premise for reporting to management?
We have had a lot of success using JIRA for our risks, issues, decisions and milestones. What I want to do, though, is to have these queried and represented on a dashboard with Gantt charts, issue ...
0
votes
1answer
123 views
How does Jira “resolved” field (or its alias name “resolutionDate”) get set?
I am new to Jira and I have just joined a new team that is using Jira. We have a problem with our Jira Service Desk project's workflow. It looks like some months ago when an issue was moved to ...
1
vote
1answer
428 views
Hardware Development & JIRA — How to optimize the workflow / fix version field to take advantage of burndown charts
We're using JIRA for hardware development and have run into some issues related to the separation between the development and validation cycle. Let me explain:
We have an issue type "Development Task"...
-1
votes
1answer
88 views
In Jira-Domo integration, issues with more than 1 sprint show as closed in the first sprint
We set up DOMO to pull from our Jira issues. We noticed that the Velocity charts were not matching up. We realized that for issues that are rolled into more than one sprint - if they weren't complete ...
