Questions tagged [jira]

For questions relating to the JIRA issue tracking product used for bug tracking, issue tracking, and project management. If your question is about how to more effectively use JIRA to solve a problem you're facing, use this tag. But for product support questions, see the Atlassian website or forums.

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3
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3answers
206 views

Billing customers from JIRA - is that possible?

Our development team works with Jira Software and we aim to use JIRA for other business processes inside our organization: Internal and external support; Customer success; Applications building; ...
0
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2answers
287 views

How can we track Business as Usual (BAU) work?

My team, which consists of network architects and developers has been running Scrum for the past couple of months and the biggest issue we have is how we're supposed to record BAU work. We consider ...
1
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1answer
36 views

Restrict group or user access per components

I would like to restrict the visibility of issues by users or groups on the criteria that the issues belong or not to a component. Is it possible or not ? If not I guess that it is a bad design to ...
1
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3answers
100 views

Workflows of rejecting tickets due to incomplete/wrong implementation

I work as a product manager in a start-up. We try to be lean but we have Jira as a tracker (I said we 'try'). I worked in around 10 different teams so far and the development workflow was usually ...
2
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1answer
44 views

In Jira, is there an issue type for creating an already completed task?

In Jira, I would like my employees to create an issue that already is complete and closed. The purpose of creating the issue is purely for auditing purposes as an official record that the incident ...
-1
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2answers
90 views

In Jira, should I do a new project or an Epic?

We are currently redeveloping a monolith application into a micro-services architecture. So we will split one application into 20+ modules. Today we use a project to track all changes to the monolith....
0
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0answers
18 views

Extended Jira mail handler with forwarding and Issue creation

I'm stuck with a problem. I need a Jira Mail Handler which is able to handle the following case: A user sends a bug report to a special e-mail adress, let's say bugs@company.com. The mail then get's ...
2
votes
1answer
74 views

Epics disappear from Scrum board

I have started a project, which should be done with Scrum. So, I am adding Epics to Backlog in Jira, and they disappear. How can I show Epics in Backlog? Thanks.
0
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1answer
35 views

Original Estimate gone from Jira's new issue view

I've loaded up Jira today and noticed that the original estimate field, in the new issue view when viewing a task, no longer shows. Time tracking is still there and work can be logged but the ...
0
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1answer
116 views

Agile control charts in JIRA - exclude working hours

I would like to exclude non working hours in my cycle time, how can I configure the Control charts to do that?
0
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3answers
47 views

Best Way to Manage Different Types of Work in one Board?

Problem My team consists of software developers and UX designers. Their workflow is different--UX has different steps than a pure development task has. What's the best way to manage this on one ...
3
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3answers
6k views

The difference of Jira Epics and Components

I read on Jira documentation and do some research. However, i'm still a bit confused about Components and Epics. In a sample website like Facebook, it has features like Login, Register, Write A Post ...
0
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0answers
10 views

Release Planning/Versioning in Azure Boards

In other tools there are release planning/versioning modules and I was wondering if there is something similar in Azure Boards? I have looked into a few extensions, but do not see anything. The goal ...
1
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2answers
37 views

Is there a way to embed Excel charts on confluence?

I am doing Scrum in my company. I need to create various reports/charts team wise and globally. The issue is since few fields are custom fields(example Team), I can't display/categorize the chart ...
1
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3answers
160 views

How to ask my Product owner to put all information on the JIRA itself instead of a document pointed inside the JIRA?

I am a developer. A backlog jira is assigned to me for grooming. The jira contains a short description of the requirement and also the acceptance criteria. Also a problematic sentence as below, which ...
3
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1answer
239 views

Azure Board (DevOps) Reports

I am looking for out of the box "Scrum" reports (velocity, burn-down, sprint report) that use story points, in the tool Azure Boards/DevOps (formerly known as VSTS). I played with "Analytics Views" ...
0
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0answers
15 views

Adding n-number of due date fields and descriptions to Epics and Stories

In an existing project, the team is attaching tasks directly to Epics. I would like to introduce stories to the workflow and n-number of key dates to either the Epics or features. For this, I would ...
5
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2answers
3k views

How do I convert a JIRA Kanban board to a Scrum board

I initially set up a JIRA Kanban board and would now prefer to convert to a Scrum board...is there a way to do this without having to re-create the stories and epics that currently exist on the Kanban ...
0
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0answers
30 views

Auto watching @mentions in Jira?

From what I have read, there is no out-of-the-box solution to auto-create watches from @mentions in Jira. Since there @mention triggers an email event, is there a way to add additional triggers in ...
0
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2answers
42 views

How to create JIRA Kanban based on ticket/card reporter?

I want to create another Kanban board in my project where the columns are people names (we have 4 analysts in the team) and in the column shows all the cards created (reported) by each analyst, so we ...
0
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2answers
79 views

Only stories are showing in board in JIRA. I want all Epics, Stories, Tasks, Sub-taks to see in board

In JIRA Board, only "stories" are showing Filter for JIRA from (vertical3 dot > Board setting > General > Filter > Edit Filter Query) project = NAP ORDER BY Rank ASC Here I can see all the EPICS, ...
0
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1answer
41 views

Best type of field in Jira for handling job codes?

We essentially have a centralized project, but bits and pieces of that project are built with funding from many different budgets. Separate billing codes are created for each budget. I want to place ...
3
votes
2answers
68 views

Should single user story contain estimations for each involved guild in full-stack development team

Problem We're working in a full-stack development team composed of three guilds (backend, frontend, QA), so as a team we share a single sprint board. User stories we take into our sprints are written ...
2
votes
1answer
150 views

Questions about moving from JIRA to VSTS Agile

We have a small team, and most of us are part-time. We have been managing the project using JIRA's simplified software template. We have started using Visual Studio Team Services (VSTS) for continuous ...
0
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0answers
21 views

Jira Issues “Not for customer” . How does Jira deal with them in evaluations (time and effort)?

We have certain issues in Jira that are marked "not for customer". How does Jira deal with them in evaluations (time and effort)?
2
votes
1answer
713 views

Separating tracking and estimation with Agile Scrum and workflow

I'm trying to figure out how JIRA can help track an Agile Scrum project we are running, in particular I want to be able to create burn down charts. I created a few stories and tasks, and noticed that ...
2
votes
1answer
55 views

How to handle hand-outs from one jira project to another?

there! First time user here! Given that we have three Jira projects: USERS, which users use to enter issues; BACKEND, which is internal to our backend team; FRONTEND, which is internal to our ...
0
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2answers
42 views

I have an mobile app as a product. Do I create 2 projects in JIRA for iOS and Android?

If yes, I want to make sure consistency is maintained in both the applications. Also, let me know if I can use labels or components. I also have a team which create web services for these projects ...
1
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0answers
47 views

Trigger an applause when a Jira story is done [closed]

I have a team of developers working on a project at the same table. I have a big television at the table with a mac mini attached to it. I'd love to trigger an applause "Congrats Stefano" and an ...
2
votes
3answers
76 views

How to manage development tasks and bugs/issues in a small fully-remote development team?

How to manage development tasks and bugs/issues in a small fully-remote development team? I've just hired two developers so I need to put a system in place for managing development tasks, reporting ...
1
vote
1answer
41 views

Jira how to show a report of user stories without tasks?

Is there a way to show user stories that have no tasks? I need this stats to be shown in a report.
0
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1answer
23 views

Some of the epics are shown on the active Sprint view, I'm not able to remove them

For some reason some of the epics are displayed as swimlanes on active Sprint view. Board filter, sorting config are fine. Any ideas?
1
vote
1answer
80 views

JIRA query to find all issues where acceptance criteria is less than 20 characters

can anyone help me with a JQL to filter all jira issues in my project that have acceptance criteria less than 20 characters
8
votes
3answers
2k views

What's difference between “depends on” and “is blocked by” relations between issues in Jira next-gen board?

In Jira, (probably) in next-gen board, when specifying relationship between two issues, I have the following choices: -- i.e. specifically "[A] depends on [B]" and "[A] is blocked by [B]". What is ...
2
votes
3answers
73 views

Who or what role is the owner of the agile workflow and the workflow tool (e.g. Jira)

I have worked in different organizations an they all take a different approach to the roles that own the tools for agile delivery. Can you please tell me your opinions on what role would govern the ...
0
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2answers
72 views

How do you get your users to “own” their cards and adopt Agile as a whole?

Good afternoon Fellow Scrum-Students/Acolytes/Masters, I'm having trouble getting some of my users to keep progress of their cards. I often have to move them to In Progress or remind them to keep ...
1
vote
1answer
124 views

Kanban - Simple Backlog Forecasting?

Does anyone know if it's possible with Jira to cover the following scenario? The team estimates the items in its backlog in story points The backlog is prioritized The backlog is handled like a Fifo ...
0
votes
3answers
161 views

In jira, am I approaching kanban wrong?

Let me start by saying I'm a developer, not a PM - so I'm potentially misunderstanding some fundamentals here. Apologies if so. I have created a jira project, I believe kanban made sense (we need the ...
3
votes
3answers
692 views

Calculating project forecasts in Jira

As a Scrum Master, I want to help my Product Owner to make an educated guess of when features in a project will be implemented, in order to communicate with stakeholders so that they can manage Scope. ...
13
votes
3answers
7k views

Why management is more concerned of JIRA hours than of following Scrum values?

As in many other projects, we are also using JIRA to manage tasks and user stories, and Scrum as the Agile methodology. At the end of each day, the ScrumMaster provides the burndown chart to the PMO ...
3
votes
3answers
123 views

How to count the amount of times a JIRA issue has been in a specific state?

In my project one of the metrics we want to use is the amount of times a JIRA issue is moved back from "QA" to "Development." We call it "comeback rate." Looking for % of items that were resolved by ...
4
votes
1answer
116 views

Order JIRA filter by position of the tasks in the backlog

I have a custom filter defined by this query project = ProjectName AND status in ("In Progress", Open, Reopened) AND assignee in (currentUser()) AND sprint in openSprints() AND sprint not in ...
4
votes
2answers
2k views

User Story versus Task in Jira

I am learning about the agile/scrum process, and currently using it for a 6 month software project at my university. My team is using Jira. I am starting to get confused between the difference ...
6
votes
2answers
285 views

Estimate Item Delivery from Throughput plus blockers

We are combining all of our projects into one Kanban board. Since we are only ever one team, it seems to make the most sense to combine everything to one board and prioritize as we can all only work ...
3
votes
2answers
114 views

How to warn if blocking tickets are not in a sprint

We had a recent problem that I would have thought Jira could handle but I can't see where this would work. We are using Jira with scrum/agile. While defining stories we had two stories one larger one ...
3
votes
3answers
759 views

JIRA - How to add flag to epic task

How do you add flag to an epic task in JIRA? On a normal task, you just right click it and "Add flag", but when it becomes an epic you dont get that option.
4
votes
1answer
123 views

How to handle when planned work is blocked and a developer has capacity to take on a new user story that may be too big

Assume the following situation. All but one user story planned in a sprint is completed. The remaining user story is blocked. A developer would like to take on work in the highest priority work ...
3
votes
2answers
894 views

Hardware Development & JIRA — How to optimize the workflow / fix version field to take advantage of burndown charts

We're using JIRA for hardware development and have run into some issues related to the separation between the development and validation cycle. Let me explain: We have an issue type "Development Task"...
3
votes
1answer
121 views

How can I show short tasks (less than 8 hours) in a JIRA Gantt chart?

I recently installed a few apps (like BigPicture) which help you see the order of work of each programmer. The problem is that when I link some tasks with estimates less than one work day, the Gantt ...
0
votes
2answers
2k views

User Stories in JIRA for a project that covers several platforms

We are working on a project that (roughly) consists of following parts: back-end application, central communication server, and client applications for several platforms. Our "team", on the other ...