Questions tagged [jira]

For questions relating to the JIRA issue tracking product used for bug tracking, issue tracking, and project management. If your question is about how to more effectively use JIRA to solve a problem you're facing, use this tag. But for product support questions, see the Atlassian website or forums.

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1answer
140 views

Kanban - Simple Backlog Forecasting?

Does anyone know if it's possible with Jira to cover the following scenario? The team estimates the items in its backlog in story points The backlog is prioritized The backlog is handled like a Fifo ...
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1answer
37 views

Automation: trigger a set of tickets

Is it possible to automate the generation of the same tickets (stories) with 'parameters' (i.e. minimal changes in e.g. Title, Epic)? We are working on a digital transformation project with 10 ...
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2answers
302 views

Why in JIRA my field Resolution is labeled as Unresolved, when status is Resolved?

Question is pretty simple, I've a Kanban project, with a personal workflow that provides different statuses, as Resolved. When I drag and drop to this last one through the lanes, or when I set it ...
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1answer
155 views

Handling bugs in Kanban (using JIRA)

When we have features, we usually break them down to tasks that take about 1-2 days. Usually our dev tasks are not ready for QA as soon as a developer finishes developing them, but only after the ...
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1answer
457 views

Jira and Flagged Issues

Is there a way in Jira to track how long a item was flagged for( the work couldnt continue as it was blocked ) ? I am able to quickly see all the blocked items by using Flagged = Impediment but I need ...
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1answer
37 views

How to know when the project started in JIRA?

I am an admin for JIRA project following SCRUM approach. I am trying to report to my direct manager when the project was started. I went to Settingsand Timesheets.. and many places. And I cannot ...
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1answer
3k views

How to generate a lead time report in JIRA without a plugin?

Has anyone compiled a lead time report (in any format) from JIRA without the use of a plug-in? If so, how did you do it? The native Control Chart tracks cycle time but not individual times for ...
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2answers
605 views

How can I create filter by rank?

I have a board with issues sorted by rank, I would like to create a filter with issues that are "higher" than particular issue. Example: I want to filter issues with rank >= SSP-4, so the result ...
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1answer
342 views

Is it possible to create a JIRA user with DL email and subscribe to filters?

I created a JIRA user with email ID of a distribution list (DL). I created a new filter from this user's login and did a 'personal subscription' expecting reports to be sent to the DL periodically. ...
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1answer
69 views

How do I filter out issues that are in the backlog?

Trying to have a query that filters out issues that are in the backlog. This is a workflow status: I tried statusCategory != Backlog And it says: The value 'Backlog' does not exist for the field '...
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0answers
74 views

Is it possible to display Estimation Points for lanes in Active Sprint in JIRA?

in the attachment you can see JIRA, an active Scrum Board. I've a very simple question, is it possible to have on top of the lane a number representing the Estimated Points that are the sum of that ...
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1answer
32 views

Is it possible to sort JIRA tickets in the Reports area?

the question is very simple. Scenario is a Scrum Project. I would need to be able to sort tickets in the Reports are of a Scrum Project. Currently those tickets are separated per area, as Completed, ...
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2answers
572 views

Why does my JIRA report say: “Open issue moved out of board (into an unmapped status)”?

I have a project with extensive workflows set up, and the the tickets are moving smoothly through the entire workflow. But here is a strange behavior that I'm seeing: Whenever I move a Ticket from "...
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4answers
272 views

How to track Incomplete acceptance criteria in JIRA

I have a question regarding the incomplete acceptance criteria in a sprint. A user story is said to be completed if all the acceptance criteria are satisfied. There can be multiple acceptance ...
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1answer
120 views

Project manager dumps all tickets in sprint

I have a project manager who's managing a sizable project (8 developers, duration over 6 months) with rapidly and constantly changing requirements. The PM has started dumping hundreds of tickets into ...
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3answers
891 views

How can I divide a swimlane in 3 in JIRA?

We currently have 3 swimlanes (To Do, In Progress, Done), but in our first swimlane, we have both issues that are To Do and Ready. At the beginning of the sprint, this is easy to know, everything in ...
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1answer
52 views

How do you associate a bug identified after customer acceptance with the relevant epic?

In my understanding there are two kinds of bugs: 1. Bugs that are identified before an acceptance by the client 2. Bugs that are identified afterwards In JIRA I think it is necessary to associate ...
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2answers
193 views

In Jira where to login hours for tasks that is not part of sprint [closed]

There are some subtasks and their hours need to be tracked. They are not directly related to Sprint work but indirectly related to Sprint. There are not related to particular story so they cannot be ...
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3answers
53 views

Best Way to Manage Different Types of Work in one Board?

Problem My team consists of software developers and UX designers. Their workflow is different--UX has different steps than a pure development task has. What's the best way to manage this on one ...
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2answers
192 views

Only stories are showing in board in JIRA. I want all Epics, Stories, Tasks, Sub-taks to see in board

In JIRA Board, only "stories" are showing Filter for JIRA from (vertical3 dot > Board setting > General > Filter > Edit Filter Query) project = NAP ORDER BY Rank ASC Here I can see all the EPICS, ...
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1answer
329 views

Adding sub-tasks to stories in Confluence?

I have just started as PMO Coordinator of several teams. All teams add sub-tasks to stories/requirements, and they do all this in Jira (create requirements/stories + DEV team add sub-tasks), and all ...
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2answers
307 views

Is it correct to create pre-release versions in Jira?

Before production release we make few intermediate versions to help managing test-fix iterations, like: 1.0-alpha1 1.0-alpha2 1.0-beta1 1.0 [edit] Basically those intermediate steps help us relate ...
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2answers
78 views

Give visibility to work being done by a subcontractor

My company has subcontracted a project and the subcontractor is using their own instance of JIRA to manage their work. Because we use a different tool I opted to let them use the tools they know and ...
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4answers
139 views

How can I leverage JIRA ticket assignments to encourage group ownership, pairing, and swarming without bypassing other core functions?

Background & Objectives Atlassian JIRA is really just a ticketing system at heart. While there are a number of agile-ish workflows and plugins available to the system, the fundamental design of ...
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3answers
700 views

How can I track time spent by assignees on each ticket in JIRA?

I want to track time spent by each agent on each task on a JIRA Kanban board. If an agent was assigned a task and he assigns it back to me, I want to track the time he spent assigned to the ticket. Is ...
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2answers
2k views

Jira Project vs Epics vs Categories

Hi I am bit confused with the term project. Right now i am working as a project Manager in a startup firm where we have one prime client with a full time dedicated work and our product is an online ...
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3answers
104 views

Is there a way to create tag synonyms in a JIRA board/project?

I am not an expert in JIRA and I've stumbled upon a problem with tagging issues. We are working on a mobile app and I was tagging the iOS App related issues with "iOS", and I've found out that my ...
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2answers
149 views

What Jira role is required so as to have access to Jira import

I am a novice Jira user, part of a pilot project where none of us have notable experience. We are using hosted Jira. The site administrator has made me administrator of a couple of projects. Now I'd ...
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2answers
410 views

Merging multiple backlogs into a Visionary/Master backlog on JIRA?

Context An enterprise AWS project with multiple Scrum teams building features. Three additional stakeholder teams (Dev Ops, Operations, CISO) who send support and consultancy requests into the AWS ...
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2answers
183 views

Setting default issue type in JIRA

I have a Kanban board in the cloud-based version of JIRA that uses the JIRA Software Simplified Workflow. When I create a new issue, it automatically assigns a "Backlog" status. I would like the ...
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1answer
581 views

JIRA: How to show Epics with the status “In Progress” in the Kanban board?

When using the KANBAN board on JIRA, and I change the status of an EPIC to IN PROGRESS (either changing the status through the status field or moving the card to the "IN PROGRESS" column), the ...
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1answer
135 views

How do you port project and issues from one Jira server to another?

How do you port projects and issues from one Jira server to another ? To complicate things, the source server is 6 and target is 7.
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2answers
3k views

User Stories in JIRA for a project that covers several platforms

We are working on a project that (roughly) consists of following parts: back-end application, central communication server, and client applications for several platforms. Our "team", on the other ...
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1answer
40 views

Original Estimate gone from Jira's new issue view

I've loaded up Jira today and noticed that the original estimate field, in the new issue view when viewing a task, no longer shows. Time tracking is still there and work can be logged but the ...
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2answers
50 views

How to create JIRA Kanban based on ticket/card reporter?

I want to create another Kanban board in my project where the columns are people names (we have 4 analysts in the team) and in the column shows all the cards created (reported) by each analyst, so we ...
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2answers
43 views

I have an mobile app as a product. Do I create 2 projects in JIRA for iOS and Android?

If yes, I want to make sure consistency is maintained in both the applications. Also, let me know if I can use labels or components. I also have a team which create web services for these projects ...
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1answer
25 views

Some of the epics are shown on the active Sprint view, I'm not able to remove them

For some reason some of the epics are displayed as swimlanes on active Sprint view. Board filter, sorting config are fine. Any ideas?
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2answers
394 views

How can we track Business as Usual (BAU) work?

My team, which consists of network architects and developers has been running Scrum for the past couple of months and the biggest issue we have is how we're supposed to record BAU work. We consider ...
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2answers
73 views

How do you get your users to “own” their cards and adopt Agile as a whole?

Good afternoon Fellow Scrum-Students/Acolytes/Masters, I'm having trouble getting some of my users to keep progress of their cards. I often have to move them to In Progress or remind them to keep ...
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1answer
53 views

Web development project management through Jira Software [closed]

I worked as a software developer and recently I became the manager of some web development projects for clients. Can you please recommended some useful tutorials for web development project management ...
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1answer
52 views

Different Releases in the same Jira Kanban board?

We are a development team and we use a Kanban board (Jira) with different swimlines. We have some tasks who are code related and other task who are not code related like investigations, query, ...
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1answer
68 views

JIRA - tempo how to set total number of hours a resource can commit?

Playing around with Tempo in JIRA at the moment, how can I set the total number of hours that a resource can commit, it seems by default it sets 8 hours per resource. Thanks
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1answer
167 views

Can you extract issues from Jira on premise for reporting to management?

We have had a lot of success using JIRA for our risks, issues, decisions and milestones. What I want to do, though, is to have these queried and represented on a dashboard with Gantt charts, issue ...
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1answer
385 views

How does Jira “resolved” field (or its alias name “resolutionDate”) get set?

I am new to Jira and I have just joined a new team that is using Jira. We have a problem with our Jira Service Desk project's workflow. It looks like some months ago when an issue was moved to ...
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1answer
64 views

How to manage misalignments between Design Specs and After Design Adjustments?

How do you manage this scenario? UX and Visual design a feature. PO and DEV decided -after design got approved- to ignore some specs of implementation, so we have something different than the design ...
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1answer
145 views

Optimum usage of JIRA and Confluence [closed]

I'm working on recommendations for how to use JIRA and Confluence together for an Agile project. Based on experience teams use Confluence for requirements, linking to JIRA for the user stories ...
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1answer
678 views

How do I show all tasks assigned to a user on one Jira board?

The current issue we're having is we have several Jira boards/projects for different parts of our company. One of our users is in one board that is a Scrum board and one board that is Kanban. I tried ...
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1answer
113 views

How can I always see the last 30 days in Timesheets?

We use Tempo timesheets to efficiently log work and see logged work. I like the "last 30 days" view, as I can use it to easily log work on tasks I worked on before. The problem is, this only sets a ...
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2answers
239 views

Jira Sprint Structure for Software Team

As I see it, we have three levels: Epic - Broad view of what would be nice to do. (Usually more then a Sprint) Let pay for our service with credit cards Story - More defined and structured view. (...
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2answers
164 views

Jira: Best way to setup issue for having info about responsible users (analyst, developer, qa)

I'm looking for best way to have possibility to find out from jira issue -who was responsible for certain stages of its lifecycle. Our work process on issue starts from analysis then going ...