Questions tagged [maintenance]

Questions related to the activities carried after a project, product or application is delivered.

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5
votes
3answers
180 views

How do you plan for maintainence after a Scrum project

My background is 6 years in managing "normal" projects in an outsourcing company. Recently I've joined a Scrum project. Here I see people not doing any documentation, no SRS (Software Requirement ...
2
votes
2answers
153 views

How to explain to management that taking over an external project is a big risk?

Management thinks that it would be lucrative to take over a fairly complex solution from a startup founder. Apparently the client has fired the tech company that had built it due to "poor quality". It ...
2
votes
3answers
365 views

Convince client of software update vs just charge for it

I work in a software company where we have many projects for different clients. We are facing the problem that some of the software is built on an old framework (Rails 3.2). Now, the customer has ...
3
votes
2answers
267 views

PM Role in Software Maintenance

I am working to establish a formal PMO in my current organization. Senior management and I agree on most things, but there is one point on which we cannot agree. We have several software maintenance ...
6
votes
2answers
264 views

What is the best way to handle small items in a backlog?

Background. There is a web platform as a product. There are few teams contributing to it. Usually a team works on a feature, delivers the feature and maintains it. There are millions of end users and ...
7
votes
4answers
9k views

Scrum on maintenance. Is it possible?

God bless, I never had a lot of deal with maintenance. But I am curious, is it possible to customize Scrum for maintenance? If yes, how to guarantee SLA (if developers have a fixed Sprints), for ...
8
votes
8answers
6k views

How to manage a product development and maintenance team

I am a project manager working with a product development team. We are using SCRUM with our development team. We have a heavy backlog list, that we are working on. The issue that I am having is, we ...
2
votes
2answers
862 views

Should I list support activities the Development Team is engaged in as User Stories?

I'm in one of many Scrum teams who are often told to allocate team capacities around 80% and leave the balance for supporting internal and external customers. This translates to developer "Bob" ...
31
votes
17answers
2k views

How to allow developers to get enough quality development time while keeping to support & maintenance obligations

I work for a small company of 6 multi-skilled developers where we have developed our own product which requires constant improvement but also maintenance and support, both for the current release from ...
10
votes
2answers
398 views

Ongoing Development and Maintenance: Should I break it up into small projects, or keep one open project and keep adding milestones?

I have to manage ongoing development and maintenance of a client's web domain. There are many ideas for features to add in the future. I was wondering what the best practice would be for an ongoing ...
3
votes
1answer
120 views

How should support be provided for existing software?

In our organization, sales people and administrators ask developers for support whenever they experience a problem. How should support time be structured/provided for existing software without ...
19
votes
4answers
8k views

Difference in responsibilities between lead developer and project manager for support workload

Full disclosure: I am working as a lead developer for a team of around 6 developers, not as a project manager. But this seemed like a good place to ask. Background: Recently the team is covering more ...
22
votes
8answers
1k views

How do you deal with constant interruptions coming from outside the team?

As one of our teams was restructured completely (6 our of 8 new people in the last 2 months) and their knowledge base is now very weak, I notice constant daily interruptions from them. We share the ...
6
votes
3answers
649 views

How can I organize an on demand Support Team for a customer-facing project?

I want to manage a team which developers themselves now support the software produced. Developers are the only people who know how to fix the problems. The problem is that when something goes wrong ...
11
votes
5answers
2k views

What you would do in this situation? Support a critical error for a client or observe your deadline with the other?

I have been interviewed yesterday as a team leader for a start-up, and I was asked this: Suppose you have a deadline for a client tomorrow and there is much pressure on your team to finish it and ...
10
votes
3answers
1k views

Maintenance Project: How to evaluate team's performance?

Year end is approaching, and on the company I'm working (and pretty much all other IT companies) it's time for year's performance evaluation. Evaluating people is always a sensitive and insightful ...
17
votes
3answers
2k views

How do you schedule maintenance work in Scrum?

What are some of the different patterns you use to schedule maintenance work (any non-feature work like bug fixes, technical debt reduction, etc.)? In our organization, we've considered mash-ups of ...
11
votes
8answers
408 views

To what point PM should interfere with team's organization?

There's a project team which has just got a project into production. The project was late (a bit) and over budget (more than a bit) but it isn't considered as a failure within organization. It was ...
12
votes
5answers
965 views

Maintenance project with insufficient staff - what should PM do?

There is a project with huge technical debt which is currently in maintenance phase. However because of the technical debt a lot of effort is needed to keep the thing running - 3 people should ...
19
votes
4answers
2k views

How to appropriately balance project activities with support tasks

I have a small team of experts (12 staff) who do great project work. Unfortunately, their expertise makes them the go-to individuals on support tasks as well. The inability to focus on projects ...