Questions tagged [quality]

For questions about the project's quality, the product's quality and the process' quality, how to manage, measure and provide it.

Filter by
Sorted by
Tagged with
57
votes
18answers
17k views

Is it sound project management practice to make software engineers fix bugs “off the clock”?

I work in a largish, multi-team software development shop that builds a vertical B2B solution suite for a highly regulated domain. We are trying to become more Agile; we are iterating better than we ...
21
votes
7answers
50k views

How to measure quality in a software development project?

Quality is one of the four key project constraints, which need to be planned and controlled by a project manager during the entire project lifecycle. In order to plan and control it the PM, first of ...
19
votes
9answers
2k views

Leading (predictive) Metrics?

I was wondering what useful leading metrics people might be using to predict failures/issues after release. (I'm assuming SW projects). There are lots of lagging metrics that capture what has ...
16
votes
4answers
5k views

How Quality Assurance is related to Testing?

Very often I hear people say "Quality Assurance" while talking about "Testing" and vise versa. According to my understanding these two terms mean different things. Could anyone explain the difference? ...
13
votes
4answers
643 views

How picky should I get with a team member's quality of work?

I am a web development team leader. One of the team members turns in code that is almost always bloated and inefficient, even though it technically works (although, from time to time it doesn't). I ...
13
votes
8answers
219 views

Should one give an access to Issues Tracking System to a project sponsor?

Should a project sponsor have an access to Issues Tracking System (call it a "bug list")? If yes, how do you manage a potential conflict between sponsor's expectations of bug-free quality and a list ...
9
votes
4answers
4k views

QA Code freeze and setting the expected delivery timeline

We are in the healthcare industry, where bugs can have an impact on people health. As a result, we started having a code freeze on the staging environment to have the QA test each build. In addition: ...
9
votes
3answers
11k views

What software quality KPIs do you use?

I need to define the KPIs which will help me to say if software coming out from the project is good or bad. I mean does it fulfill quality KPIs which were targeted or not. The question of course is ...
8
votes
6answers
310 views

QA-Challenged Team - How to Improve?

Both in my Scrum Team and in the IT Department as a whole, we do not have a single hired QA-personnel. In fact, it is mandated by upper management that we cannot hire one (and I do not think this ...
7
votes
2answers
954 views

How can the role of QA maintain the alignment between the Business and IT?

In my previous organization there was a disconnection between the Business Operations and IT that always impacted the final derivable. For some reason, the Business intent was not accurately ...
6
votes
4answers
2k views

What could be my risk mitigation strategies if my client wants to contract UAT?

My client wants to squeeze UAT into 6 working days from originally planned 10 working days. This is because they want to go live because of an impending business reason. As a risk mitigation strategy ...
6
votes
3answers
598 views

Influence code quality as Scrum Product Owner

Introduction: In theory, Scrum says that the development team is fully responsible and self-organized when it comes to all things related to development. This also includes code quality which imho is ...
6
votes
4answers
3k views

What are acceptable quality levels for various kinds of software?

Is there any statistics or at least some industry consensus on what are commonly acceptable quality levels for various kinds of software? I am certainly not talking about space shuttles or life ...
6
votes
1answer
2k views

What is the relationship between the Kano Model and Quality Function Deployment?

I've read a bit about the Kano Model, and seen pictures, etc: but how is this connected to the idea of Quality Function Deployment. How do you integrate the ideas behind the Kano model into QFD? ...
5
votes
3answers
216 views

How to deal with overhead of QA logging bugs that POs aren't interested in fixing?

Many times I've observed bugs being logged against particular stories that takes Product Owners a lot of time to triage that don't end up being important enough to fix. Either it's an acceptable ...
5
votes
5answers
731 views

How do I improve the development process at our small startup?

I work for a small, independent software development startup. We’ve been in business for nearly three years now and things are going pretty well. We’ve got a pretty steady stream of projects for an ...
5
votes
1answer
13k views

Who writes the test cases for your client when it's time for Client Acceptance Testing?

This question has recently come up at my organization. When it's time for the client to review and accept either a large ecommerce implementation or a smaller feature enhancement, will your QA team ...
5
votes
1answer
143 views

Is there any place for the Prince 2 Mandate Document 'Quality Expectations' in an agile development?

I have been formalising our IT method. Pretty much a scrumban approach but I still need to document where each artefact and ceremony should be produced or occur. The basics are proposal feasibility ...
5
votes
3answers
1k views

How to define a Test Exit Criteria?

How can a project manager specify a testing task statement of work for a fixed-price contractor? I'm hiring a contractor to do testing in my project. All other works like design, architecture, ...
5
votes
2answers
1k views

What does a quality management plan look like?

I'm developing a quality management plan as part of a study assignment. I guess I'm a bit lost on where to begin. What general structure should a quality management document have? Or will it look ...
4
votes
2answers
625 views

How do you convince a client that testing is a must?

It is quite hard to sell testing in these days. Clients are always looking for cost savings and it often happens that they are not aware of low quality in the output. How do you deal with that?
4
votes
5answers
4k views

Moving from 2-week dev sprint / 1 week QA sprint model to a “true” 2-week sprint model - tips?

First some background: We have a team of ~18 devs working across several projects large and small (it generally breaks down to 3-5 scrum teams). We are all working in the same codebase and our ...
4
votes
3answers
1k views

Should a Statement of Work (SOW) include “coding style” under the Client Obligations section?

I am hiring a contracting firm to rewrite a small application for my group. The dev team is going to be a single person. Based on past experiences with other developers, I'm concerned that the code ...
4
votes
2answers
740 views

Which quality management approach is best for small-scale, research-based projects?

The type of project is small scale. It only includes research based on a topic, say selection of the best laptop, and involves only one individual working on the entire quality plan. Is PDCA (Plan Do ...
4
votes
3answers
2k views

How to decide which quality methodology for Business IT projects?

There are Six Sigma, Lean, Process Quality Methodology, ISO9000 etc mainly used for quality management in project/systems analysis life cycles for process improvements. To be successful it's always ...
4
votes
3answers
181 views

How much defect rework is expected?

I am working as developer in product based software company. In all companies I worked as of now , we say that the quality of this delivered story is good or bad. But I find this is subjective. Is ...
4
votes
1answer
8k views

( PMBOK 5th Edition ) What is difference between Quality Audit and Process Analysis?

For the PMBOK 5th Edition. 2 of the Perform Quality Assurance Tools & Techniques are -Quality Audit -Process Analysis ( Pgs 438-439, Head First PMP 3rd Edition, Jennifer Greene, PMP & ...
4
votes
3answers
108 views

Secondary team block primary team due to lack of quality-driven development and WIP limits

Where I work, there are two teams of developers. Team A use Kanban and consider quality non-negotiable. They are responsible for developing the client-facing website, part of which contains an ...
3
votes
3answers
455 views

Stories in test at end of sprint

We are a small team (3 devs and 2 testers) and we have successfully used Scrum for 6 months, despite being a really small team for this methodology. I am a rookie as a Scrum Master. Now, we have ...
3
votes
4answers
282 views

How often should a development team review code quality metrics so that we keep reasonable control over technical debt and code quality

Is there any recommended practice for how frequently code quality metrics should be reviewed by the team? I'm not sure how often should we be conducting a review of code quality metrics to look for ...
3
votes
3answers
153 views

Quality Improvement Projects in Operational Environments

The idea here is to improve the quality of the service delivered by the Operations Team in a department responsible for the distribution of Variable Marketing Payments. This team primarily creates ...
2
votes
3answers
94 views

Smaller PBIs cause duplicated QA work in Agile

I'm a huge proponent of smaller Project Backlog Items (PBIs). Most of the pushback I get these days is: this will cause duplicated work for QA if we split the work into smaller PBIs. This would ...
2
votes
4answers
471 views

How much overhead for code-review , test driven development , refactoring

If i work in a software team which is typically driven by delivery, and if we want to study the introduction of peer review, test driven development and refactoring, how much time delay can be ...
2
votes
3answers
437 views

Is Defect density a valid technique at all?

The formula involved for calculating defect density is simply (number of defects) / (lines of code). So if lines of code would be less it increases the chances of having a high defect density. In ...
2
votes
4answers
1k views

Can EVM be Used to Track and Manage Quality?

Currently, I think I've got pretty good tools when it comes to measuring Budget (enough and more Excel docs that are regularly updated), Scope (against a mutually agreed upon statement of work), Time (...
2
votes
3answers
169 views

Tool to manage manual tests

I'm about to start writing up a spreadsheet to describe some manual test steps and expected results. This will be sent to people to test the website get them to fill it in and then send it back. It ...
2
votes
2answers
187 views

How to handle poor delivery from an Outsourced relationship?

To place in context, I made a document that went to tender where I stated the objectives and timeframe of the product, but because of an NDA I couldn't be explicit with a lot of it in case the ...
2
votes
1answer
290 views

What should be in ISO 9001 quality manual?

As far as I understand, then ISO 9001 Quality Manual should contain the following information: statement about quality policy (vision, committment) statement about quality objectives (for each line ...
1
vote
5answers
2k views

How do you ensure code quality when having a weaker programmer on your project?

In an ideal world, each new joiner is expected to be trained with the practices and standards applied on the project. Happens that the ideal world is far from reality. When project starts getting off ...
1
vote
4answers
200 views

How to manage long-term software quality requirements?

As newly assigned manager on an already ongoing agile continuous delivery software development project, one of the objectives is the following. Ensure that software quality meets long term ...
1
vote
6answers
233 views

As a Scrum Master should I decide or the team decide whether they need a tester?

As a Scrum Master my team is already on the big side: Product Manager Associate Product Manager Business Analyst User Researcher Interaction Designer Content Designer Developer Developer Developer ...
1
vote
2answers
58 views

How other than financial constraints affect quality?

I am doing research about the perception of quality. I have finished the philosophical part and moved to more practical questions and have some troubles understanding the following (quote from a book):...
1
vote
3answers
345 views

Where is the Deming study that asserts most errors are in organization or process?

Organization background: SW development team, painful level of bugs, little process (2 to 3 pts max on Joel Spolsky's 12-point test). I have hard time convincing the team that the organization is ...
1
vote
1answer
778 views

How to set properly aligned KPIs for engineers and QA staff

Intro I like to setup KPIs for my engineering/QA teams. I use that to evaluate performance and help determine bonus/raise each quarter. This is one KPI I set for my engineers: % of tasks that ...
1
vote
2answers
67 views

What are the priority quality practices?

I have recently joined a small software development team that has 1 product with multiple external customers. There is no specific project management methodology or framework being used, so ...
1
vote
1answer
234 views

Can a company follow Agile and ISO?

Can a company follow agile and quality management hand in hand? Because Agile says focus on people instead of processes and tools, be flexible, focus on minimizing documentation, etc. But a quality ...
1
vote
2answers
289 views

Non-technical testers on a Scrum team

We're trying to get started with Scrum and I'm not sure how to handle QA in our situation. Like many organizations, QA and product development are separate entities. However, we have QA teams that ...
1
vote
1answer
57 views

How to document and manage activity that is managed by different procedures from different categories (CMMI)?

CMMI has 4 categories of process areas in staged representation, those categories are: process management project management engineering support All the CMMI process areas are categorized in these 4 ...
1
vote
1answer
89 views

Quality and Risk

Trying to understand the entailment between Quality and Risk, can we state that "Non Conformance to Quality Leads to Materialization of Risk (Known/Unknown)"? If this statement is true, how ...
0
votes
3answers
371 views

Definition of a “Quality Requirement” is belwildering

The Project Management Body of Knowledge 5th Edition (PMBOK) states in the glossary Quality Requirement- a condition or capability that will be used to assess conformance by validating the ...