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Questions related to the activities carried after a project, product or application is delivered.
How do you schedule maintenance work in Scrum?
One thing I don't see in your question is any information on your SLA. This is important as if you have SLA in place you may be forced to inverse priorities and agree that (at least some) bugs go firs …
How to appropriately balance project activities with support tasks
You can use a few strategies here (possibly all at once as they address different issues): Manage incoming stream of maintenance/support tasks. …