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13 votes
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How do you convince a client that testing is a must?

If you are building a product for a client, your internal testing / QC work is not subject to negotiations. It is part of the work, part of the price, and there is no reduction in that area. If the ...
David Espina's user avatar
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10 votes

How to finance non-programming activities when clients don't want to pay for these activities?

Stop work immediately and get the work under a contract. Get a detailed Statement of Work that clearly identifies what is getting delivered, what activities will take place, what finished looks like, ...
David Espina's user avatar
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9 votes

How to finance non-programming activities when clients don't want to pay for these activities?

Stop billing them for the activities they complain about and roll the costs into what they are willing to pay for (deliverables). You're not cheating them--you're not burdening your clients with the ...
Gary Curzi's user avatar
8 votes

Client doesn't agree to put milestone in project scheduling

Here's one source: https://project-management-knowledge.com/definitions/e/external-dependency/ Simply research "external dependencies in project scheduling." Your schedule will simply be ...
David Espina's user avatar
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6 votes
Accepted

How to deal with client's staff that says "this will be easy"

The first counter to 'this requirement will be easy to deliver' should always be ask politely to list down the risks involved. Such unfounded claims are done by people who want to boast or want to ...
Zeeshan S.'s user avatar
5 votes
Accepted

What decision should I take regarding a team of front-end developers which delivers unstable releases

Product is currently in beta stage and never been public, only client team and the team of testers have access to this. How often is the client checking in? Do you have regular reviews? You want ...
Venture2099's user avatar
  • 4,075
5 votes

Client doesn't agree to put milestone in project scheduling

You're not communicating well with your client ...and possibly also using your schedule incorrectly. You're asking about milestones as though they were a pure schedule artifact. However, every example ...
fectin's user avatar
  • 150
4 votes

How should a Software Tester deal with missed Defects/bugs in Production?

You're describing an immature organization, seemingly political, low performing team, hostile work culture. There is no such thing as a 100% defect free product or service of any type. And a mature ...
David Espina's user avatar
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4 votes

How to tell a client 'no'

Let them be emotional. You do risk losing your client because there are many in this game that give away stuff all the time but there are a ton of downstream threats caused by that that negatively ...
David Espina's user avatar
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4 votes
Accepted

How to handle client's unrealistic testing results

From a secuirty point of view, input should never be trusted. What's to say that next time it's not an emojji but some kind of textual exploit such as billion laughs attack? At the end the day, if it ...
DomBat's user avatar
  • 226
4 votes

Who pays for the development/maintenance of the components/framework?

In my view, any necessary labor that was exhausted in order to build the finished product or provide a service deliverable would be chargeable to that project as a direct expense. The test would be, ...
David Espina's user avatar
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3 votes

How to justify integration costs to a client?

You consider the vendor a large risk, which in a fixed price situation means you have to cover it. Your quote is you honest assessment and you'd be foolish to lower it. I hope you've explained your ...
Nathan's user avatar
  • 1,265
3 votes

How to finance non-programming activities when clients don't want to pay for these activities?

Is the "upper management" your management or theirs? If yours, you need to have a discussion with them that makes absolutely clear that treating all "non-programming activities" as non-essential ...
Llewellyn's user avatar
  • 310
3 votes

Client doesn't agree to put milestone in project scheduling

Two things you haven't mentioned that will have a bearing on this: What kind of project? What is the purpose of the document you are sharing with the client? The fact that you have mentioned advanced ...
nvogel's user avatar
  • 6,305
2 votes

How to diplomatically deny client access to their server

I assume the hardware and software (done as work for hire) are legally theirs. If the contract does not address this situation, find a way to amend the contract or otherwise put in writing that you ...
Pedro's user avatar
  • 699
2 votes

How do you convince a client that testing is a must?

I don't know what kind of work you're doing, but in IT, you could write the contract to say "client will test [list goes here]". When it's time to invoice, your sign off only includes [list goes here]...
Hey Romey's user avatar
  • 293
2 votes

What is the best way to deal with a client that is always complaining?

Observe and ponder on situations when things go wrong. What is that the client complaint about? (a) about the thing that gone wrong? (b) that you didn't inform them soon enough? (c) about the ...
Mincy George's user avatar
2 votes

How to handle client's unrealistic testing results

It can be a real challenge to differentiate between what is a bug and what is a new requirement. One way to make this more explicit is to produce a test report that includes both the testing ...
Barnaby Golden's user avatar
2 votes
Accepted

How best to conduct a Sprint Review when the Sprint had work for multiple clients?

It is not uncommon to have multiple stakeholders for a sprint. This is true even when your output is highly focused. There are generally two ways I coach teams to handle this. 1- Science Fair format:...
Joel Bancroft-Connors's user avatar
2 votes
Accepted

Should we estimate business users' availability for an agile project?

Is this mandatory? In Scrum terms, no, this is not mandatory. There is nothing in the Scrum guide that requires stakeholders to state their availability. However, there is definitely value in ...
Barnaby Golden's user avatar
2 votes

How to Handle a Funding Overrun on a Time and Materials (T&M) Contract

What would be your course of action with the client? Ans : 1) Share the current status with client 2) Revisit the project plan and re-prioritize the scope. 3) Based on the updated scope realign the ...
Guru Raj's user avatar
2 votes

How to deal with client's staff that says "this will be easy"

What you need to uncover is the driver behind the 'this will be easy' rhetoric. Is it innocent optimism? Is it designed to keep sponsors interested in funding this project? Or is it designed to ...
David Espina's user avatar
  • 37.1k
2 votes

Writing Better Milestone/Touchpoint Follow-Up Emails

My technique to tackle this is fairly straight forward. I add an agenda item "Meeting summary and actions" When meeting summary is talked about, I also type up a few bullet points and actions and ...
YoMan's user avatar
  • 384
2 votes

Client doesn't agree to put milestone in project scheduling

Why do you need to share the milestones with the client? You could keep the milestones for yourself and present whatever plan you have to the client without them.
HarrySolsem's user avatar
2 votes

Sprint Planning for Agencies

As already mentioned in the comments, the sprint helps to keep teams focused on working on one product without interruption. If there are occasional emergencies, then keeping a buffer in the sprint ...
Bogdan's user avatar
  • 15.2k
2 votes

Does the client have the privilege to force the vendor on a Business Requirement Document (BRD) format?

It's reasonable and not unusual for the client to ask a vendor to use a preferred documentation format. Your use of the word "force" is a cause for concern however. If the client-vendor ...
nvogel's user avatar
  • 6,305
1 vote

How to Handle a Funding Overrun on a Time and Materials (T&M) Contract

The key to managing overruns of cost projections is Managing Client Expectations, in both the private and public sector. You have to have a trusting relationship with your client. A relationship ...
ExcessOperatorHeadspace's user avatar
1 vote

Managing large lists of acronyms and terms

Welcome to PM Stack exchange! Your question isn't really specific to the PM domain, so I'm going to call this a risk management issue. There are many acronyms which mean different things depending on ...
Gregory Morton's user avatar
1 vote

How to handle client's unrealistic testing results

Your Question, Clarified The core of your issue seems to boil down to this: It's been tested thoroughly and passes. However my client found that if you entered an emoji in one the fields that does ...
Todd A. Jacobs's user avatar
  • 50.5k
1 vote

How to handle client's unrealistic testing results

You didn't mention that this was part of some client-beta testing process, so I will assume it's not. Instead, I assume that this issue came up when an actual client was actually using the ...
Sarov's user avatar
  • 14.8k

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