10 votes

How to decide what features should be in MVP?

I use MoSCoW prioritisation with clients (Must, Should, Could, Won't) and build developments around that. If the client would cancel the release if 'X' feature wasn't delivered, or if there is no ...
user avatar
  • 316
4 votes
Accepted

How to investigate who don’t like my product and why not like it?

What you are discussing is a funnel for a customer feedback loop to iterate on your product. The good news is that lots of lean startup advice exists to help and guide you solve this problem. For an ...
user avatar
  • 4,046
3 votes

How to measure customer satisfaction in Scrum?

Role boundaries and swim lanes apply not only tasks and areas of decision making but also lines of accountability. And there's a difference between accountability and responsibility. In my view, the ...
user avatar
  • 36.5k
2 votes

How to measure customer satisfaction in Scrum?

I think if your goal is to measure customer satisfaction, then it is irrelevant what your product owner thinks. It would make no sense to ask the product owner about customer satisfaction, in case he ...
user avatar
  • 293
2 votes

How to decide what features should be in MVP?

The simplest way to determine the feature set of an MVP is by asking yourself of EVERY feature, "is this required in order to provide the minimum amount of value to the end user?". The whole concept ...
user avatar
2 votes

How to decide what features should be in MVP?

In order to reduce waste and build an efficient MVP, you want to attack outcome they value the most. Something that important but they aren’t satisfied yet with current solution. This is how you ...
user avatar
2 votes
Accepted

How to make the Product Owner realize that he doesn't put focus on the right customer at all?

I will assume what the "VIP" want fall somewhere between what you think and what the PO believes. I'll add some facts to that assumption: the VIP do not truly know what they want - not granulary ...
user avatar
  • 854
2 votes

What to do if the client is not performing well?

I am not sure why you think you cannot escalate your client issue up the chain. Your company has a seat at the table and has every right to raise issues that affect your performance. You're not slaves....
user avatar
  • 36.5k
1 vote

Principles of modern quality management and their repercussions

Probably too late for your use, but this was a fun exercise. You asked: "Modern quality management requires customer satisfaction, prefers prevention to inspection and recognises management ...
user avatar
1 vote

How to make the Product Owner realize that he doesn't put focus on the right customer at all?

I would try to use the instruments Scrum provides out of the box: Sprint Review and Sprint Retrospective. How Sprint Review can help: Since VIP People are the stakeholders of the software you ...
user avatar
  • 315
1 vote

How to deal with customer (dis)satisfaction and formal agreements amidst large rotation in small teams?

As someone who has worked years on both sides of the counter, my experiences and two cents: From the vendor's view Avoid fixed-price contracts at any cost (sorry for the pun). But seriously, they ...
user avatar
1 vote

How do I sell Project and Program Management to my customers

Very, very subjective. To sell anything to anyone you need to understand the context in which it will help them. What pain points are they having? Those are the things you want to target with your ...
user avatar
  • 856

Only top scored, non community-wiki answers of a minimum length are eligible