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"In all my career, it has always been that way." Furthermore, I consider it to be perfectly normal! Here's where I think it's coming from: "Surrounding the IT operation, there is a business." Sometimes a real business gets to plan, sometimes it has to respond quickly to an opportunity, and sometimes it is required to react. "That's business." When ...


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Change Management seems to be the concept you're looking for. In short: There needs to be some clearly defined procedure for requesting a change in priorities or objectives. Since your resources seem to be static (i.e. there's one of you, and you only have 8 or 9 or 24 hours a day) and your deadline seems to be static, then for every added request there ...


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