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4

I have decided to have a stab at answering this because, despite my reservations, this forum is to gain answers to questions not necessarily invoke criticism. It also fits haphazardly into the Project Management box so here goes. Case Studies Both the relatively new startup Buffer App and the mature startup Stripe practise completely transparent email ...


4

The problem as you put it is one of the possible solutions to the problem. In the spirit of Scrum, each person needs to have access to all communication to and from the customer so that when they communicate with the customer next, they have access to all the necessary information. While true, it does not imply that they share a mailbox. More than that, ...


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TL;DR Should I include the developers in these emails or not? Increased direct communications, if done effectively, can improve the viability of a project. However, there are often pros and cons that must be considered. A lot depends on your project management framework, your project communications plan, and on the type of relationship you have with your ...


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My technique to tackle this is fairly straight forward. I add an agenda item "Meeting summary and actions" When meeting summary is talked about, I also type up a few bullet points and actions and send it out before closing the meeting. Once meeting finishes, usually another meeting starts or get pulled into tasks. So doing this during the meeting could be ...


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When I encounter this type of resistance I first email them (cc their supervisor) and ask to set up a face to face meeting. If this is not feasible, I change the email to address both employee and supervisor and schedule a phone conversation so the three of us can work out the issue(s) preventing completion of the tasks. It goes without saying that in all ...


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To the questions- Having been a project manager for longer than I care to really think about, I can say that more than half the time the answer to "what can I (the project manager) help you with" the answer was "nothing". The structure of the question focuses it on the project planner, not the problem. The engineer might not even think about his argument ...


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The three questions are all really very similar. It may be more effective to just ask: "What roadblocks have you run into today"?


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Shared email sounds over-complicated and inappropriate to me. A CRM system or customer service ticket management system feel like the most appropriate tool to achieve what you are after. We use Zendesk to communicate with customers. Depending on the way it's set up every 'agent' can access everyone else's comms (including phone calls) with customers but ...


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Email as a medium for capturing, documenting and disseminating requirements is a bad idea Developers are not trained in the art of handling clients diplomatically. If you include them in the email, they will respond as they see fit and you may be left handling the damage control. The assumption that the entire development team will somehow absorb all the ...


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The roles are irrelevant. What is important is who benefits and what the benefits are from receiving the message as compared to its costs, risks, and penalties. You should be able to articulate that, if the developers are in the communication loop, the receipt of a message has specific benefits for their work. The benefit can even be indirect and ...


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