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A user-story is a description of a Requirement. I think what you are concerned with is about describing a Specification. Specifications are not rendered as user-stories; they can (and should) be rendered as acceptance criteria attached to the story. For example, if a ORR checklist says things like: - Have all new logging functions had a archiving and ...


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It is difficult to see how a traditional ITIL Change Management process would work with Scrum. Some of the reasons for this include: In Scrum we look to have a potentially releasable increment at the end of each sprint and we typically release frequently. It is hard to see how this can be done in combination with an ITIL process unless it has been ...


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"Application Management is responsible for managing applications throughout their lifecycle. This ITIL process plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications. 'Application Management' is an ongoing ...


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