I have over 16 years of experience in IT industry, which includes 11 years of experience in Application support.
I manage Production support in following service types:
- Incident Management
- Problem Management
- Request fulfillment
- Change / Release Management
Technologies I have worked in:
- Visual Basic, Classic ASP, .NET, SQL Server Database, Microsoft BI
- Oracle Database, D2K
- CMS - WordPress, Joomla