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Mar 5, 2014 at 10:43 comment added fr3d-5 Thank you very much. I was assuming that 10 % would be a useful first guess given that mentioned article says 40 % is the maximum. Your 15 % pretty much agrees to that.
Mar 4, 2014 at 20:50 comment added Bobby Fisher I understand. My intention to say (from my experience) is that there is typically a waste of 15% (read interruptions) which is proven to be a practical % for our projects (which is what I wanted to mention rather than pulling out an arbitrary number).
Mar 4, 2014 at 17:16 comment added fr3d-5 Exactly. The question aims to identify an estimate (or maybe guesstimate) when it would be useful to consider outsourcing interruptive activities such as answering the telephone or collecting data to another person (e.g. an assistant).
Mar 4, 2014 at 16:43 comment added MCW I'm not sure this answers the question. OP asked for a methodology to estimate impact. You've merely agreed to his underlying assumptions.
Mar 4, 2014 at 16:32 history answered Bobby Fisher CC BY-SA 3.0