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Marv Mills
Marv Mills
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With Scrum implementation, you will have a set of Stories with associated tasks to complete within a fixed time frame of approx. 2-3 weeks. Now, if anything new comes that ifarises for the team has to work on it should be prioritised for the next Sprint (ifassuming it couldcan wait for this time). Else,Otherwise someone has to takemake a priority call on it and whether the team should work on this withthe new piece within the current stories. A stakeholder (PM) could removemove a lesslessor priority story for next Sprint, if that is possible. Else,Otherwise all the stories should be completed within decidedagreed time frame.

Else,Alternatively you could haveset a Support process up between DEVDevelopment and the Customers (in they are not thousands of them). Allocate, and allocate some of teamsthe team's time to it and then work on these tasks in parallel with the assigned planned Sprint Stories.

With Scrum implementation, you will have a set of Stories with associated tasks to complete within a fixed time frame of approx. 2-3 weeks. Now, if anything new comes that if team has to work on it should be prioritised for the next Sprint (if it could wait for this time). Else, someone has to take a call on it and team should work on this with the current stories. A stakeholder (PM) could remove a less priority story for next Sprint, if possible. Else, all the stories should be completed within decided time frame.

Else, you could have a Support process up between DEV and the Customers (in they are not thousands of them). Allocate, some of teams time to it and then work on these tasks in parallel with the assigned planned Sprint Stories.

With Scrum implementation, you will have a set of Stories with associated tasks to complete within a fixed time frame of approx. 2-3 weeks. Now, if anything new arises for the team to work on it should be prioritised for the next Sprint (assuming it can wait for this time). Otherwise someone has to make a priority call on it and whether the team should work on the new piece within the current stories. A stakeholder (PM) could move a lessor priority story for next Sprint, if that is possible. Otherwise all the stories should be completed within agreed time frame.

Alternatively you could set a Support process up between Development and the Customers (in they are not thousands of them) and allocate some of the team's time to it and work on these tasks in parallel with the assigned planned Sprint Stories.

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Anurudh Singh
Anurudh Singh
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With Scrum implementation, you will have a set of Stories with associated tasks to complete within a fixed time frame of approx. 2-3 weeks. Now, if anything new comes that if team has to work on it should be prioritised for the next Sprint (if it could wait for this time). Else, someone has to take a call on it and team should work on this with the current stories. A stakeholder (PM) could remove a less priority story for next Sprint, if possible. Else, all the stories should be completed within decided time frame.

Else, you could have a Support process up between DEV and the Customers (in they are not thousands of them). Allocate, some of teams time to it and then work on these tasks in parallel with the assigned planned Sprint Stories.