I am new to Project Management. I am coming in on a project that was just implemented and is now in Post Implementation. The roles do not seem to be fully understood be everyone. Now, when something goes wrong, the world is emailing the world and consequently, eveyrone is spending their days goign through emails instead of gettign to the root and solving the problems. I need to streamline this process...My plan is as follows....

1. ID the Stakeholders
2. ID their roles & responsiblities
3. Create a communications plan where we ID the communications needed as well as their frequency, delivery method and who is responsible.
4. Creating a master Issue Log that we can use to keep track of and priortizie issues as well as assigning them.

However, one a given issue arrises, I still feel like their will be 50 emails batted back and forth before it is understodd and decided who it will be assigned to.

Any recommendations?

I am new to Project Management. I am coming in on a project that was just implemented and is now in Post Implementation. The roles do not seem to be fully understood be everyone. Now, when something goes wrong, the world is emailing the world; consequently, everyone is spending their days going through emails instead of getting to the root and solving the problems. I need to streamline this process. My plan is as follows:

1. ID the Stakeholders
2. ID their roles & responsiblities
3. Create a communications plan where we ID the communications needed as well as their frequency, delivery method and who is responsible.
4. Create a master Issue Log that we can use to keep track of and prioritize issues as well as assign them.

However, once a given issue arises, I still feel like there will be 50 emails batted back and forth before it is understood and decided who it will be assigned to.

Any recommendations on how to cut down on the communications?