I am working on a Web Design and Development project for my Final. I have missed Alpha and Beta milestones due to a critical server error that was beyond my knowledge or understanding. I had to get in touch with a qualified professional to help me rectify this error which took approximately a week and a half to address. I should note, at this time, I sat down with my instructor multiple times, and he could not understand the issue, either.
My instructors have been giving me a hard time about it, so I am trying to be as professional as possible, considering it had nothing to do with my code (which was fine).
What kind of paperwork is processed if this were to happen with a development firm? What is generally said at the meeting? How should I best address this? I have absolutely zero training in project management. I am simply working on my own project for a Final, yet I need to know how to handle myself as a project lead professionally in order to get my point across.
I would desperately like a piece of paperwork that documents the issue.