The Scrum@Scale guide documents a Customer Relations team as a separate entity, but does not specify what it entails.
Customer Relations, Legal / Compliance, and People Operations are included here since they are necessary parts of organizations and will exist as independent Scrum teams on their own, which all of the others may rely upon.
- What are the common roles/responsibilities of a CR team in Scrum@Scale? e.g. would CR also contain a sales like activity?
- Why is this team not near the pentagon they relate to? As an independent Support/Implementation/Sales/Customer team, with a PO which feeds its local MetaScrum.
I guess my question really is why is it specially named and not part of the normal scaling organisation? It makes me feel you can handle it with a small team 3-9 people and does not need to scale ever.