I am a technical (software deployment) project manager. I regularly have clients request 15+ minute check-in calls, which I am happy to take. The calls are pre-scheduled and have no set agenda.
I take fairly robust notes in Microsoft OneNote, but they are not written for the client as much as for myself.
Sending follow-up emails that list action items for both the client and PM is critical, so I am wondering if any of you have best practices for putting together unambigious and actionable follow-up emails that can be sent within 20 minutes of a check-in call's conclusion.