I am a novice Jira user, part of a pilot project where none of us have notable experience. We are using hosted Jira. The site administrator has made me administrator of a couple of projects. Now I'd like to start by importing a backlog from an existing spreadsheet. I have prepared the CSV, but can nowhere find the "import" link mentioned in the documention, nor can I get to an Administration page such as I am seeing in YouTube videos. I am listed in "users and roles" as an administrator of the project in question, but I am not a site administrator, if that matters.

  • Not a direct answer, so will leave it as a comment: you can also use the Jira API to create Jiras in bulk.
    – Tiago Cardoso
    Commented Feb 16, 2018 at 8:32
  • Good to know, but obviously not useful from the non-admin perspective. (But, something I'll explore more when I move to an organization actively developing with Jira, again.) Commented Apr 9, 2018 at 13:29
  • Hi Ari, I haven't read the specific article in detail, but the Jira API is to be used by anyone - don't need any specific admin access.
    – Tiago Cardoso
    Commented Apr 9, 2018 at 20:27

2 Answers 2


You need to be a Jira Administrator, per the documentation.


Importing your CSV file

Once your CSV file has been prepared, log into your JIRA Cloud site as a JIRA administrator to start the import process.


Running the CSV file import wizard

Before you begin, please back up your JIRA data.

Log in to JIRA as a user with the JIRA Administrators global permission. Select Administration > System > Import & Export > External System Import > Import button associated with the Comma-separated values (CSV) option to open the CSV File import page.

Please note that a Jira Administrator does not grant ALL access, as does Jira System Administrator. You can find more information about the Jira roles in the relevant documentation (server, cloud).

  • That is too bad. The ability to import, rather than use hosted entry tools is a big sanity and time saver. It seems to have been possible in Jira 6 for global-users. I wonder why it was removed. Commented Jun 29, 2017 at 20:15

It turns out that Jira =does= allow regular users to import while using the hosted Jira (presumably, 7.x?). This is present as part of the "issues" menu. It is currently absent when beta-testing the new, allegedly improved Jira interface.

So, if the ability to import issues using CSV is important, and you are =not= a Jira administrator, you can do so, but you must be using the current "classic" interface, not beta-testing the new.

This lack may be corrected as the new beta develops.

  • The regular-user import mode is a godsend to Jira admins who don't want badly formatted CSVs creating more than just issues. Admin-mode importer can create new values for just about anything in Jira, including new license-eating user accounts. Commented Dec 20, 2017 at 21:07

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.